Sales and Marketing Manager

San Francisco Towers

BENEFITS INCLUDE:

• competitive wages
• amazing health benefits (medical, dental & vision)
• employer paid life insurance
• a great retirement program
• monthly team meetings and celebrations
• Free secure parking or monthly transportation allowance
• holiday and anniversary pay- paid time off (or sick time)

JOB SUMMARY

This position is responsible for supporting the strategic efforts that generate and manage leads through the sales pipeline by playing a key role, utilizing both traditional and non-traditional marketing strategies, that guide prospective residents through the process of moving into their new home. This position is focused on achieving monthly objectives for resident move-ins and net gains, while ensuring optimal occupancy rates are maintained.

ESSENTIAL FUNCTIONS

• Implement marketing plans through various activities, including but not limited to organizing and activating events, advertising, promotions, public relations, and community engagement opportunities to increase visibility and attract prospective residents.
• Works closely with prospective residents, their families, and key influencers (such as physicians, attorneys, and trust officers) to generate leads and facilitate a smooth transition into the Community. This includes regular communication through phone calls, home or office visits, events, seminars, and tours, as appropriate.
• Manages the sales process from the individual's first inquiry through the representation and promotion of the Community. Negotiates the housing terms with the potential resident up to receipt of their move-in deposit.
• Collaborates and coordinates with various departments to ensure that accommodations are ready for new residents. This includes, but is not limited to working with Environmental Services and Maintenance to prepare units and communicate any special needs of incoming residents appropriately.
• Collaborates with local sales and marketing teams, as well as external organizations, to create, plan, and execute both internal and external events to engage prospective residents, current leads, and key influencers and may include seminars, themed events, family nights, and other community activities.
• Actively contributes and provides input in the development and research of the community's marketing strategies and plans.

JOB REQUIREMENTS and QUALIFICATIONS

Bachelor's degree (B.A.) from a 4-year college or university.

Minimum 3 years of experience of sales in a senior living, senior housing,hospitality,geriatric experience or other related healthcare environment.

Minimum 1 year experience with Customer Relationship Management (CRM) systems and metrics.

• Effective written communication skills as appropriate for the needs of the audience.
• Ability to develop and deliver effective presentations; live, via online or virtual mediums.
• Excellent collaboration and team building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.
• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Demonstrated time management and priority setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast paced, dynamic environment.
• Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.
• Demonstrated project management skills.
• Demonstrated planning and project oversight/management skills.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to remain in a stationary position 20% of the time
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to constantly move to position self in order to maintain files in file cabinets or to conduct essential job functions
• Must be able to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer to perform the essential functions of the job
• Must frequently move items weighing up to 15 pounds across office or facility for various needs
• Must occasionally ascends/descends stairs to provide essential services
• Must have the ability to succinctly communicate information and ideas so others will understand accurately exchanged information
• Must have the ability to observe details at close range (within a few feet of the observer)
• Must consistently work in an office setting as well as travel as needed to engage potential residents

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.