Patient Advocacy Specialist

Number of Job Openings Available:

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Job Summary:

Key Position Details:

• 0.5 FTE (40 hours per 2-week pay period)
• 8-hour day shifts
• No weekends--No major holidays
• Benefit eligible

Job Description:

Serves patients and families by listening, investigating and providing follow-up to concerns, complaints and grievances. Assists with responses and interactions with regulatory agencies.

Principle Responsibilities

• Serves patients and families.
  • Listens, investigates and works to provide resolution.
  • Authorizes financial accommodation.
  • May oversee processes and procedures providing recommendations and revisions.
  • Responds to care concerns as required by Centers for Medicare and Medicaid Services (CMS) of Participation.
• Serves as a resource to internal and external customers.
  • Collaborates on managing concerns and conflicts.
  • Creates and analyzes data.
  • Assists with investigations and surveys by external agencies.
  • May lead and participate on committees.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Nursing, Health Care or related field; employees hired into the position prior to April 2012 are given legacy status in without degree requirement

Preferred Qualifications

• 2 to 5 years experience in customer service
• 2 to 5 years experience in direct patient care

Licenses/Certifications

• Licensure or certification applicable to degree

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently