Technical Trainer

Location: Hybrid (Local to NYC area)

Position Summary:

As a member of the Enterprise Solutions team, you will play a critical role in contributing to the success of Capital Rx's customers leveraging JUDI, our Enterprise Health Platform, to service their own pharmacy administrative needs. This customer-facing role will be responsible for planning, implementing, and facilitating training programs for Software as a Service (SaaS) users of JUDI both virtually and in-person. This person will be expected to maintain an in-depth understanding of the evolving capabilities of JUDI. Exceptional communication, service skills, and attention to detail are critical for communicating with and training customers in a manner that facilitates their ability to successfully utilize JUDI for support of their own pharmacy administration operations.

Position Responsibilities:

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  Project Management: Assist in managing the full spectrum of the training lifecycle, from conceptualizing and crafting engaging content, to facilitating training sessions and assessing the program's impact

  
  

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  Content Creation: Develop engaging and effective technical training materials and resources (including user guides, video content, SOPs, etc.) that allow new users to learn the product on their own & ensure materials are updated on a regular basis

  
  

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  Facilitation: Conduct virtual and occasional in-person training sessions as needed using various methodologies to ensure optimal understanding and retention of content

  
  

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  Collaborate with product managers, developers, subject matter experts and stakeholders to create training materials and experiences tailored to different user roles and proficiency levels

  
  

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  Develop and maintain a clear understanding of enterprise software, technology, workflows, and best practices and stay informed of updates, enhancements, and new features so that they can be documented and communicated

  
  

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  Serve as a primary point of contact for clients during the onboarding phase, providing support, troubleshooting assistance, and answering questions

  
  

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  Assist in building out internal and external facing learning management system

  
  

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  Utilize ticketing system and processes to communicate internally and with clients

  
  
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  Responsible for adhering to the Capital Rx Code of Conduct

  
  

Minimum Qualifications:

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  Bachelor's Degree in relevant field or 5 years' experience in PBM or Health Plan setting required

  
  

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  3+ years working in a technical training role

  
  

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  PBM and/or Health Plan experience preferred

  
  

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  Medicare Part D subject matter expertise preferred

  
  

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  Track record of designing, planning, implementing, and facilitating training programs

  
  

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  Excellent verbal, written, interpersonal and presentation skills

  
  

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  Exceptional project / time management, prioritization, and organizational skills to ensure customer satisfaction/deadlines are met

  
  

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  Ability to shift between competing priorities and meet organizational goals

  
  

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  Proficient in Microsoft Office Suite and willing to adapt to software such as Jira, Miro, Confluence, and Scribe.

  
  

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  Ability to work effectively with virtual teams

  
  

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  Ability to travel 10-15%

  
  

Base Salary: $68,000 - $84,000

Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

About Capital Rx

Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp, Capital Rx is executing its mission through the deployment of JUDI, the company's cloud-native enterprise health platform, and a Single-Ledger Model, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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