Courier, Lead

Under the supervision of the Courier Coordinator and the Courier/ Fleet Compliance Manager, the lead courier is responsible for acting as a positive role model to all current and new drivers. The lead courier assists with all of the training aspects for new and current drivers. When on the road provide timely pick-ups and deliveries of Laboratory specimens between client offices and the Laboratory. Extensive area knowledge with a flexible schedule is a must. The courier Department operates 24 hours a day, 7 days a week.

Essential Duties and Responsibilities; include the following, other duties may be assigned.
Culture of Excellence Responsibilities.
* See everyone as worthy of respect and attention.
* Design care and services for and with each patient.
* Recognize that patients see quality service as quality care.
* Make it a priority to assist patients, visitors, and colleagues.
* Take advantage of learning and growth opportunities.
* Understand organizational goals and priorities.

Compliance Responsibilities:
* Understands and adheres to North Shore Medical Centers' (NSMC) compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and NSMC's Policies.
* Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
* Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.

Core Job Responsibilities.
* When acting as a lab driver and or cover driver, uses assigned laboratory vehicle to perform pick-ups of laboratory
specimens from client offices and deliver to Salem lab
* Documents all pick-up and delivery times in an appropriate manner.
* Follow all proper specimen pick-up procedures and policies
* Makes sure laboratory vehicles are maintained, fueled, and kept neat and clean.
* Adheres to all lab driver protocols and polices (DOT, Parking)
* Exhibits appropriate communication with all levels of personnel
* Develop, train, and coach all new and current lab drivers
* Work on all aspects to supply fulfillment for Outreach clients and phlebotomist draw stations when time permits
* Assists Courier Coordinator with all centrifuge swap outs, NH Supply deliveries, and pickups, fleet maintenance
* Perform scheduled "Peer check rides" to ensure drivers are adhering to all specimen transport protocols and all
DOT regulations
* Assists in maintaining a safe and clean environment in accordance with the OSHA
Blood Borne Pathogens Standard, Infection Control and Safety Policies.
* Fills in as dispatcher when the Courier Coordinator is not available or on vacation
* Participates in the "On Call" rotation schedule, and Holiday dispatch schedule
* Ensure all drivers are provided with instructions given by the Courier Coordinator and Courier Manager on procedure or protocol changes, new clients, new pick-up locations
* Coach, train, and mentor all new NSMC drivers on their newly assigned routes and courier methods
* Takes over dispatch when the Courier Coordinator is not available or is on vacation
* Reports any violations, client issues, misconduct by drivers, performance issues, on daily/nightly report log
that is required to be passed in or emailed at the end of the shift to the Courier Coordinator
* Assists with random audits of Route sheets, time stamps/post trip reporting/parking/tote storage
* Ensures all NSMC lab cars are parked in the proper area, and there are no issues in the lab car parking lot
* Performs other duties as assigned. Including housekeeping duties
* Assists when needed in closing out all Courier related calls in the Client Calls System.
Personal and Professional Growth
* Demonstrates the role as a Laboratory Courier in a professional manner.
* Assumes accountability for his/her position, e.g. extends self when unusual need arises.
* Reports to work and gives adequate notice of absenteeism or tardiness.
* Routinely undertakes additional tasks when his/her assignment is complete.
* Accepts constructive criticism regarding own performance and strives for improvement.
* Adheres to policies established for meals, breaks, dress code and parking.
* Exhibits courtesy, compassion and respect to patients, families, visitors, physicians, clients and coworkers.
Maintains competence through:
* Regular participation in service education programs.
* Demonstrates understanding of Fire and Safety Regulations, OSHA Blood
Borne Pathogens Standard and Infection Control Policies.
* Demonstrates proficient skills via yearly competencies.
Motivated and self directed:
* Carries out responsibilities promptly and in a self-directed fashion.
* Seeks additional learning experiences.
Contributes to Organizational Goals
* Utilizes concepts of preventive maintenance and proper use of equipment used in the department.
* Regularly practices careful, efficient and non-wasteful use of supplies.
* Is flexible and receptive to change.
* Participates in quality improvement activities.
* Demonstrates excellent customer service skills to promote customer satisfaction

Supervisory/Managerial Responsibilities; (Include number and type of FTEs)
* No direct supervisory responsibilities. Troubleshoot immediate issues, and ensure all policies and procedures are followed

• Basic computer and communication skills,ability to deal with a wide range of personalities

Salem Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.