Senior Manager, DFCI Digital Consulting Services

The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

Mass General Brigham (MGB) is seeking a highly skilled and experienced individual to fill the role of Senior Manager, Digital Consulting Services (DCS) within the Information Services (IS) department at Dana-Farber Cancer Institute (DFCI). This position will be responsible for leading two critical Strategic Planning & Performance (SPP) teams: Collaboration & Productivity Tools and Digital Health Innovation. The ideal candidate will possess a strong background in healthcare technology, digital strategy, product management, and project management to drive innovation and efficiency across the organization.

The Senior Manager, DCS will direct the activities of two pivotal teams within the IS SPP organization.

• Collaboration & Productivity Tools Team: This team is responsible for evaluating, developing, implementing, and optimizing collaboration and productivity tools across DFCI. The Senior Manager will lead efforts to enhance communication, collaboration, and efficiency through the strategic deployment of digital tools and platforms.
• Digital Health Innovation Group: This team focuses on identifying, assessing, and implementing innovative digital solutions to advance patient experience and care, improve workflows, and drive operational excellence. The incumbent will spearhead initiatives to leverage emerging technologies and trends to transform healthcare delivery within DFCI.

In this new leadership role at DFCI, the DCS manager will work with these teams to develop a roadmap that aligns with institute priorities. Close collaboration with peer SPP teams and IS domains is key to filling technology gaps without duplicating efforts, all the while ensuring data security and protection.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Principal Duties

• Works with senior leadership to establish goals and objectives including the definition of work products and timelines.
• Develops and executes strategic plans to support the organization's digital transformation goals
• Interacts with clinicians, staff, and all levels of management, including senior leadership.
• Proactively fosters relationships with MGB Digital and DFCI business leaders for strategic and tactical partnering
• Collaborates with stakeholders across the Dana-Farber organization to understand business needs and translate them into actionable strategies and initiatives
• Selects and prioritizes work using request intake and management system
• Leads cross-functional teams to assess, select, and implement collaboration, productivity, and digital health solutions
• Works on medium to high complexity projects and/or services
• Supports the IS portfolio of programs and projects
• Employs service management and/or project management methodologies to deliver high quality work products.
• Communicates progress and accomplishments using analytics and dashboard reporting
• Oversees platform governance, administration, SLAs, and evergreen practices
• Monitors and evaluates the performance of digital tools and solutions, identifying areas for improvement and optimization
• Works with Training & Performance team to provide recommended education with delivered solutions
• Adheres to regulatory and policy requirements including data, infrastructure, cybersecurity, and technology compliance
• Promotes and encourages a high-quality customer service experience for all customers - internal and external
• Provides leadership, mentorship, and guidance to team members, fostering a culture of collaboration, innovation, high performance, and continuous improvement
• Drives innovation by staying abreast of industry trends, emerging technologies, and best practices
• Maintains professional affiliations to stay on top of evolving information systems management strategies, tactics and technologies.
• Manages relationships with relevant vendors, consultants, and contractors to assure delivery of contracted services and products. May engage in negotiations with vendors.
• Performs all other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in information technology, computer science, healthcare administration, or related field (Master's degree preferred)
• Minimum of 10 years of experience in information services, digital consulting, or a related field, with at least 5 years in a managerial role
• Deep consultative experience with demonstrated ability to translate business needs into technical programs which deliver real business value
• Proficiency in developing strategic organizational plans
• Proven track record of successfully leading digital transformation initiatives, preferably within the healthcare industry.
• Strong project management skills, including the ability to manage multiple projects simultaneously and drive them to successful completion.
• Excellent communication, interpersonal, and leadership skills, with the ability to effectively engage and influence stakeholders at all levels.
• Experience with change management and organizational development.
• Solid understanding of collaboration and productivity tools, low-code and no-code applications, digital health technologies, healthcare IT systems, and infrastructure platforms.
• Digital competency in standard applications such as Outlook, Teams, Word, Excel, PowerPoint, Visio, Smartsheet, Zoom

Preferred Qualifications:

• Advanced certifications or training in project management and/or IT
• Knowledge of emerging technologies such as artificial intelligence, machine learning, and blockchain in the context of healthcare.
• Experience working in a large healthcare system or academic medical center

Skills/Abilities/Competencies

• Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
  
  
  
  • Performance-Focused:
    
    
    
    • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
    • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
    • Cultivate Innovation: Create new and better ways for the organization to be successful
    • Ensure Accountability: Holding self and others accountable to meet commitments
    • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
      
    
    
    
    
  • People-Focused:
    
    
    
    • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
    • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
    • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
    • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
    • Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
    
    
    
    
  
  
  
  

• Understanding of core financial concepts with a focus on expense management; experience developing and managing budgets.
• Ability to prioritize workload and manage expectations in a constantly changing environment under high pressure.
• Proven technical and project management skills, including ability to scope work, provide accurate time estimations and ability to identify and mitigate risks.
• Ability to maintain detailed project plans, timelines and status reports.
• Ability to manage technical aspects of project and work with other resources at DFCI and MGB to deliver integration solutions and other technical work.
• Ability to learn and understand DFCI and MGB's enterprise landscape and various departments within.
• Ability to work in matrixed organization.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.