Application Customer Support

Hybrid: Portland, OR | Knoxville, TN

Do you love software and enjoy helping others?

Do you like proactively solving problems and analyzing a situation to find its resolution?

Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities?

What You Will Do

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software.

This position focuses on our Procontractor product. You will:

• Assisting customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues.

• Developing solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use.

• Understanding technical concepts and communicating them clearly to individuals with varied backgrounds and skill levels.

What Skills & Experience You Should Bring

• Bachelor or Associate degree in business, accounting or other relevant discipline, or equivalent prior customer support experience

• Understanding of general business, accounting, and Payroll principles

• Demonstrated customer service and problem-solving skills

• Excellent written and verbal communication skills

Encouraged but not required:

• Construction industry experience, particularly in construction accounting and/or project management

• Familiarity with Salesforce and Google Suite

About Your Location

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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