Referral Coordinator

Pay Range: $19.00 - $23.48 per hour

SCOPE: Under minimal supervision, is responsible for coordinating patient appointments/tests/procedures with outside facilities/practices in an efficient and timely manner. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use EMR messaging or order module to obtain referral orders
• Process orders placed for in/out of area referrals and VIR procedures.
• Collect and fax required documentation to the outside facility
• Coordinate with prior auth staff to determine if an authorization is required
• Provide patient with outside facility contact information
• May schedule appointment directly with outside facility then communicate date and instructions to patient
• May communicate to patient about procedures or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Follow-up with patient and facility to obtain appointment date
• Schedules outside appointments in computer scheduling system
• Documents all communication and final appointment date or refusal in EMR
• Record all referrals and status in Teams spreadsheet
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May provide guidance and daily work direction to junior level staff.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum five years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as expert in the technical/functional area; accesses and uses other expert resources when appropriate
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.