Area Dispatch Transportation Assistant

The Area Dispatch Transportation Assistant coordinates and schedules resident medical appointment transportation for campuses in the area. The overall goal of the position is to ensure residents arrive on time to medical appointments, efficiently managing all vehicles and available Transportation Associates in the Area. In some cases, also operates the community vehicle to transport residents, in accordance with current Federal, State, and local standards, guidelines, and regulations governing our health campus.

• Inputs Area appointment requests submitted via LEDs
• Adjusts schedule as needed based on new and canceled appointment requests
• Communicates schedule via email to Area LEDs and Area TAs via phone
• Assigns TAs to transport residents for appointments (home campus and/or Area campus)
• Maintains communication with Area LEDs and EDs as needed regarding TA time management and/or concerns
• Communicates with EDs and DVP when needing to schedule outside transportation
• Assists passengers in entering and exiting vehicle in accordance with all applicable regulations
• Responds to resident requests for transportation by reporting requests to immediate supervisor
• Submits month end data to LES and DVP, including but not limited to total number of appointments, total Area appointments, total hospital admission pick up and total discharge transports

• Ability to understand instructions and communicate with campus staff and resident families
• Knowledge of the Area community, where doctor's offices are in comparison to Area campuses
• Familiarity with scheduling/ dispatching for multiple communities or drivers
• Basic computer skills

• High school diploma or equivalent required
• Five (5) years previous experience as a driver
• Must have a valid driver's license and a Motor Vehicle Record that is free of any major traffic violations for the past three years, and be able to operate a large van/ bus (up to 12 passengers)

Careers close to home and your heart

Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

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We're a proud equal opportunity employer. If you're passionate about providing great care for our residents and creating a meaningful career at the same time, we'd love to meet you regardless of your background. We're a diverse team serving diverse communities

Trilogy Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.