Korean Bilingual VOC Analyst

LG Electronics USA
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Oct 03, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: This role will be responsible for identifying and addressing customer pain points by leveraging data to pinpoint critical areas of concern. Additionally, the position will involve analyzing customer data to uncover opportunities for improvement and taking ownership of implementing or developing new process changes. Qualifications: Assist in preparing business reports for senior management, providing key insights on each project and task. Conduct operational analysis by collecting, measuring, and interpreting data and trends related to department operations, activities, and projects. Identify variables that affect business operational variances and determine appropriate tactical responses. Leverage big data to assess customer communications and behaviors, designing effective consultation methods aimed at achieving goals. This is a highly visible role with frequent interactions across senior business development and field service management. Strong analytical skills, leadership, and the ability to collaborate across functions are essential. Drive ongoing improvements by streamlining and automating planning processes in collaboration with analytics partners, informed by key data insights. Education / Experience: Bachelor's degree in business, economics, or a related field. Bilingual proficiency in English and Korean is required. Minimum of 2 years of experience in a relevant field. Proficient to advanced skills in MS Office, particularly Excel and PowerPoint. Travel requirements: Typically, less than 10%. Location: Huntsville, AL. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.