Solution Engineer - Hospitality

LG Electronics USA
United States, New York, New York
2000 Millbrook Drive (Show on map)
Nov 20, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. We are currently seeking a Solution Engineer to join our dynamic team as part of the B2B Solutions Technical Sales Team! This is a home office-based role. 75% overnight travel within the USA with periodic weekend travel is required. (Occasionally international) PRINCIPAL DUTIES & RESPONSIBILITIES: Support assigned sales representative(s), region(s), and/or product(s) by attending sales meetings, addressing technical inquiries, assessing customer pain-points, conveying solution requirements. Provide pre and post sales technical support to properly integrate LG solutions into customer's projects. Participate as subject matter expert in product demonstrations, pre-sales meetings and 'shoot-outs' against competitive solutions. Collaborate cross-functionally with other teams, such as sales, operations, and customer support, to ensure customer satisfaction. Attend periodic company and partner hosted sales and marketing events to provide technical expertise and labor during product setup/teardown, and during the events to engage with attendees. Perform onsite evaluation of customer facilities and equipment identified in the customer's scope of work. Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives. Advocate customer needs and innovative ideas to US and HQ Product Management teams. Provide on-site training and consultation for LG system integration partners. Provide quality technical support to establish and maintain long-term customer relationships. JOB REQUIREMENTS: Bachelor's Degree preferred in a technical subject preferably with a System Integrator Certified Technology Specialist-CTS (Preferred). Minimum of 5 years of experience in technical product and solution sales (preferably in Hospitality technology, Audiovisual, DVLED, Collaborative displays and Information Display industries) Understand complex integration drawings in the AV space to include segments such as command and control, corporate, education, post-production. Strong understanding of Content Management Systems (CMS) and LG Pro:Centric Solutions. Strong A/V and or IT technology background Knowledge in all MS Office Applications (Excel and PowerPoint) Excellent Communication Skills and Presentation skills Initiative and ability to work in a multicultural environment. Ability to work autonomously. Strong customer service and relationship building skills. Post-sale implementation and troubleshooting support. Exemplary Interpersonal, time management and decision making. Strong Analytical and problem-solving skills with ability to organize and prioritize multiple tasks. Aggressive self-starter with ability to identify, utilize and leverage internal resources. Ability to document and escalate technical and project documentation. Ability to travel 75% throughout the U.S Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.