Salesforce Operation System Administrator - Alpharetta GA on-site

LG Electronics USA
United States, Georgia, Alpharetta
4300 North Point Parkway (Show on map)
Oct 03, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Position Summary: The Salesforce Operation System Administrator will be responsible for the administration and maintenance of LGEUS Partner Relationship Management systems (US PRM), Salesforce platform with ERP, multiple SaaS, and other LG solutions, for internal and external users, and identifying business requirements and opportunities for improvement across of the organization. Key responsibilities: Provides training and user support ticket assistance to internal and external users for Salesforce and other business systems Creates and maintains comprehensive documentation for systems, processes, and procedures Works closely with other stakeholders, departments, and external vendors to support business objectives and projects Monitors and maintains data and provides reports and visualization dashboards as needed Manages user licenses including new user setup/deactivation, roles, profiles, permissions and public groups Assists with identifying gathering requirements from users and stakeholders Monitors user adoption Core duties include: Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics. Creating user manuals Troubleshoot and escalate system errors Provide ad-hoc reports Work with 3rd party vendors to identify their capability and evaluate the performance Manage the project with vendors for contract, SOW, and executions Must have requirements Experience in Salesforce or other CRM, Pipeline Management solutions Understanding B2B business or the HVAC/construction industry Experience in project management Proficiency in MS Excel and Power Point Experience with data visualization Bachelor's degree in relevant fields 2+ years' experience in in omni channel, B2B and B2C industry, or System administration role Experience in developing & maintaining product data management systems and processes in an HVAC/construction/engineering company. Experience in developing training programs for product data management systems. Solid organizational skills and detail oriented. Capable of working on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time. Strong relationship-building skills. Ability to work with a variety of people in various disciplines. Enjoys working with others and collaborating with a positive attitude. Exceptional communication & presentation skills, both written and verbal. Proficiency in MS Excel and Power Point. The drive to excel and succeed; self-motivated, managing projects effectively. Experience in Salesforce or other CRM, Pipeline Management solutions, Salesforce certification preferred. Korean (Speaking, Reading) is preferred. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.