New

Quality Engineer (Bilingual, English/Korean)

LG Electronics USA
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Oct 03, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: The Quality Engineer will utilize advanced analytical and reasoning skills to perform data analysis, system evaluation, and product assessment. This role focuses on identifying quality trends and areas for improvement in assigned products. Qualifications: Gather and analyze product quality data from the field related to customer service calls, repairs, and returns to identify quality issues or unexpected symptoms of products. Act as a liaison between the factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions. Research competitor products to understand if similar quality issues exist in the market, using this information to determine how to improve the company's products and increase overall quality. Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications. Document quality issues for management review, prepare reports, and present findings at various meetings and work groups. Perform audits to ensure established standards of quality are maintained and assist in developing new quality measurement methods and procedures. Frequently review service bulletins to maintain accurate information, including repair parts and service manuals. Develop and implement quality plans, programs, and procedures using statistical quality control methods, Six Sigma tools, and data analysis. Propose and implement opportunities to streamline and redesign processes/systems to strengthen internal controls, reduce quality issue costs, gain efficiencies, and ensure end-user satisfaction by providing the best quality products and services. Education/Experience: Bachelor's degree in an Engineering field Minimum 1 year of field experience related to the position Intermediate knowledge of Microsoft Excel and PowerPoint Strong analytical, organizational, and multitasking skills with a general understanding of home appliance functionality Ability to communicate technical and non-technical information clearly Must be able to work and interact with all levels of personnel Certification in Six Sigma Green Belt or Black Belt preferred Bilingual in Korean and English Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.