Patient Services Representative

Join our Interprofessional Community Clinics as a Patient Services Representative!In this rewarding part-time role, you will work with patients to schedule appointments for services, assist with account balances, verify insurance, and aid in facilitating any necessary steps to ensure continuity of care. If you are organized, possess excellent communication skills, and place customer service first, we invite you to apply.

This position is hourly part-time at 20 hours per week.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

The Patient Services Representative ( PSR) will be responsible for providing support in managing patient financial accounts, scheduling appointments, and other clinical and administrative tasks to ensure a quality patient experience. This position is part-time at approximately 20 hours per week.

Eighteen months of specialized training or education beyond high school or equivalent amount of related experience.

One year of office support experience.

Proficiency in using computer systems and software.

Associate degree or equivalent.

None.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Manage patient financial accounts including follow-ups on accounts receivable

Manage appointment scheduling with patients and outside provider offices

Register patients for services in the electronic health records system

Organize and prioritize patient referrals by date received and service level

Assist with insurance claims processing and verification

Assist in obtaining necessary prior authorizations for services

Perform other related duties as assigned

Maintain regular and predictable attendance.

For nominations and questions regarding this opportunity, please contact Tiffany Turner, Assistant Director of Talent Acquisition, at tiffany.turner@bsu.edu .

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'