Director, Cloud Solution Architecture - Data and AI
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 04, 2024 | |
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OverviewMicrosoft's Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft's Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Within SE&O, the mission of our Customer Success Organization (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join the CSU and help us build a future where customers achieve their business outcomes faster with technology that does more. As the Director, Cloud Solution Architecture - Data & AI in our CSU, you will lead a team of deeply technical Cloud Solution Architects (CSA) on a distributed team, focused on Data & Artificial Intelligence (AI) use cases and technologies. This opportunity will allow you to directly engage with Enterprise and small/mid-market customers across the Americas and across industries, partnering with regional and industry leaders to accelerate customer value and Microsoft growth. This is an exciting role that will help fuel Azure Customer success through innovation and adoption of modern data services, governance, and approaches to data sciences. In the Customer Success team, we are looking for someone with a passion for delivering customer success. As the Director, Cloud Solution Architecture - Data & AI, you willmanage a team, who enable customers to achieve their outcomes, based on their investments in Microsoft technology (Azure Data, Analytics and AI Services). Leveraging your leading technical team's expertise, you will drive the team to ensure customers get value from their Microsoft investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. By applying to this U.S. based position, relocation does not apply/is not provided for the role. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will build and grow healthy teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams. You will develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework You will lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure Infrastructure services to operate AI solutions on a scale, and expertise to enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement and AI Innovation. As the cloud-consumption leader in the field for your Area, owning the business and results you will be the vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution. You will empower your team to win and accelerate application and AI innovation projects to production, including guidance on architectural design, required services to operate AI solutions at scale, including Infrastructure, Data, Networking, Security, and Management, technical recommendations, blocker escalations and technical resource orchestration and engage with the area's most strategic customers as executive sponsor to accelerate digital transformation journey and help customers build microservices architectures with scalable databases to capture innovation. Drive team accountability to ensure revenue and business metrics are achieved. You will lead your team to utilize "Well-Architected" framework, such as prominent levels of performance, security, scalability, maintainability, and appropriate reusability and reliability with an emphasis on Networking, Zonal/multi-region, and Security. Partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration. You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation and model impactful community engagement and coach team to contribute to repeatable Intellectual Property (IP). OtherEmbody our Culture and Values | |