Sales Support Specialist

Support the Sr. District Sales Manager by performing duties that include credits, collections, claims, and reporting. Resolve customer issues for assigned customers within the region.

* Maintain daily contact with customers/carriers to respond to their issues and problems to keep positive customer relationships.

* Order and monitor point of sale material, assuring that the requested materials are delivered, to meet customer requirements.

* Reconcile inventory on a weekly basis from Third-Party Ripeners (non-Dole).

* Follow up with accounts for pre-orders, in support of their requirements, confirming how many products they need.

* Manage customers' web-based order entry systems (i.e. EDI, SPS, etc.)

* Assist the DSM by entering Requests for Credit (RFC)/Requests for Debit (RFD) for assigned accounts and collecting overdue accounts.

* Create sales orders for customers, assign carriers, and manage daily changes.

* Receive and review invoices, validating that the information is accurate, to ensure that the charges, price, etc. are correct according to guidelines.

* Receive POs, book orders, perform EDI functions, send sales reports, and review and sign off on approved orders according to their terms for invoicing.

* Receive calls from internal and external customers and respond to calls from external and internal customers to assist and direct calls as necessary, contributing to a high service level for customers.

* Serve as a backup Sr. District Manager in their absence to promptly respond to client needs, including day-to-day contract sales and market sales, as well as all communications with customers, ports, and Regional Product Managers.

MS Office (Word, Excel & PowerPoint)

Customer Service Critical Thinking Skills

Account Receivables & Payables

Education: Associate degree, bachelor's degree BA/BS in Business, Marketing, Accounting/Finance or other related fields.

Experience: 0 - 5 years of experience