Branch Operations Specialist - Tigard, OR

Job Description

Position Title: Branch Operations Specialist

Location: Tigard, OR

Reporting to: Branch Manager

Open to Relocation: No

On-Site/Hybrid/Remote:On-Site

Travel Required: 0%

This position is responsible for administrative support as well as provides office coordination and recordkeeping to maintain a smooth flow of information at the branch location. Areas of emphasis may include Accounting, Sales Support, Service Coordination and Reception as well as some Human Resources Support.

Main Duties & Responsibilities

• Research and procure necessary shop parts.
• Track and follow up on all back-ordered service parts.
• Serve as a backup for the Shop Service Supervisor.
• Check in units and create work orders for required services.
• Unload delivery vehicles and transport items to their designated areas.
• Operate a forklift in compliance with Terex Utilities' forklift policy.
• Maintain a clean work area and adhere to 5S standards.
• Handle a wide variety of situations and conflicts involving the clerical and administrative functions of the office.
• Responsible for confidential and time-sensitive material; prepare routine and advanced correspondence including letters, memoranda, and reports.
• Provide assistance to the branch service group to perform their tasks efficiently, accurately, and timely.
• Coordinate and perform the collection of accounts receivable and past due accounts.
• Prepare weekly and monthly reports.
• Support the preparation of financial data and respond to accounting audit requests.
• Support human resources functions at the branch level, including verifying accuracy and inputting timecards for payroll.
• Undertake special projects and other related duties as assigned by the supervisor.
• Review and code accounts payable items for GBS entry into SAP.
• Ensure the integrity of data input into SAP.
• Maintain team member information boards and appropriate employment postings.
• Facilitate good internal and external communication, assist with all-hands meetings, telephones, and general office coordination.
• Generate weekly invoicing.
• Ensure business records are maintained, including job and customer files, accounting records, and historical files.
• Provide high-level communication with both customers and office staff.
• Demonstrate excellent interpersonal skills and the ability to work well with people at all levels, including team members, customers, and vendors.

Required Qualifications:

• 2+ years of parts ordering
• 2+ years general office/clerical experience
• 2+ years of experience successfully utilizing Microsoft Office

Preferred Knowledge, Skills and Abilities:

• Experience with supervision and Customer Service strongly preferred
• Accounting experience
• Comprehensive problem solving skills
• Neat, organized, enthusiastic, willing to learn and able to work well in a team atmosphere.
• Strong PC skills including Microsoft Office with emphasis on Word and Excel as well as database systems. Excellent interpersonal and communication skills, written and verbal
• Detail oriented, organized. Complete, process and route appropriate paperwork. Ability to meet deadlines and multitask. Ability to work effectively in a fast paced environment
• Commitment to company values
• Other tasks as assigned

Working Conditions:

• Office Environment.
• Occasional overtime required
• Able to bend, twist, sit, stand, climb stairs, use keyboard and miscellaneous office equipment for intermittent periods of time in the performance of duties
• Sedentary: Involves sitting
• Must be able to lift 10 pounds occasionally, frequent lifting of 1-2 pounds

Salary: The compensation range for this position is $25-30 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc.