Business Communications Specialist (Remote)

LOCATION: Remote - This is a home based, virtual position that operates within the hours of 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.

GENERAL STATEMENT OF JOB

The Business Communications Specialist will primarily support the Manager - Business Communications, who edits print and digital business materials needed to fulfill a facet of organizational operations, including regulatory requirements and Vaya network provider communications. This person will assist with editing and/or formatting regulatory materials, external and internal forms, provider communications, and other materials in preparation for Legal Department review. This position works with internal departments to ensure materials meet the organization's strategic communication objectives, are tailored to the appropriate audience, and are clear, accurate, and up to date.

The Business Communications Specialist will also assist with other Office of Communications duties, such as editing PowerPoint presentations, forms, templates, brochures, flyers, and other miscellaneous marketing materials.

ESSENTIAL JOB FUNCTIONS

Collaborates with and assists the Manager - Business Communications with the following:

• Edits, proofreads, and/or formats regulatory materials, forms, provider email communications, and other materials in preparation for Legal department review
• Ensures materials adhere to professional writing standards, applicable written style guides, and organizational brand guidelines
• Fact-checks written materials and proactively resolves content questions or concerns with internal subject matter experts
• Assists Vaya staff in developing effective content that aligns with the organization's strategic goals
• Collaborates with Vaya's Legal, Regulatory Affairs, Executive Administration, Provider Network Operations, and other internal departments in the development and approval of materials
• Maintains and serves as document owner for select regulatory materials
• Meets review, submission, and/or publication deadlines
• Edits and distributes the Vaya Provider Communication Bulletin and Special Communications for providers via Constant Contact
• Works with the Provider Network Operations department to maintain and update provider communication email contact lists
• Maintains a current, working knowledge of the NC Medicaid Style Guide and the Associated Press Stylebook
• Maintains and updates the Vaya Health Written Style Guide
• Works collaboratively with colleagues at all levels of the organization

Writes and edits a variety of marketing and communications materials in support of organizational initiatives and other departmental programs within Vaya, such as:

• PowerPoint Presentations
• Forms
• Templates
• Brochures
• Flyers
• Handouts
• Other miscellaneous materials

KNOWLEDGE OF JOB

• Professional writing and editing skills
• Diverse writing and editing skills with the ability to pivot from one writing style to another
• Strong knowledge of and adherence to AP Style
• Solid understanding of organizational operations in a managed care organization and knowledge of NC Medicaid is preferred
• Skilled in heath literacy and clear communication strategies
• Strong verbal and written communication skills, including interviewing and gathering information from sources at all levels in the organization, compiling information, and editing
• Knowledge of Microsoft Word, Adobe Acrobat, Adobe Forms, and Constant Contact or other email marketing platform preferred
• Ability to manage responsibilities across different projects involving multiple departments
• Detail oriented with a strong desire to produce high quality work
• Customer service-oriented

Must have ability to write using correct English usage, with a minimum of three years of relevant experience in public relations, journalism and/or related fields. Experience in health and health-related fields is preferred.

QUALIFICATIONS & CREDENTIALING REQUIREMENTS

Bachelor's degree in Communications, journalism, liberal arts or health/human services required.

PHYSICAL REQUIREMENTS

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT: The person in this role must live in NC, SC, GA, TN, VA, MD, or FL.

SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open until filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.