Consumer Experience Representative

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Behind every bottle of Pahlmeyer wine lies the collective effort of our talented team, experts who bring the Pahlmeyer vision to life and are passionate about sharing our wines with others. The Member Services and Reservations Representative will support the daily operations of the Estate Wine Club, while providing reservation support for all consumer experiences. This role will be pivotal in developing and maintaining brand loyalty for the Pahlmeyer brand through phone, email and cellarpass ensuring world-class service to our members. Learn more about the Pahlmeyer storyHERE.

As a representative of our Wine Club in the tasting room, you will build strong relationships with members and facilitate successful DTC order fulfillment, including managing club batches and inventory. This role is responsible fordeveloping shipment collateral and packaging materials to enhance the consumer experience. You'll maintain an understanding of the availability of consumer/trade experiences and recommend alternative options when necessary to ensure member satisfaction. Additionally, you'll offer recommendations for local accommodations and assist with wine purchases tailored to consumer needs. Your role will involve assisting with consumer events to boost membership acquisition and retention. You'll ensure accurate completion of membership incentive reporting and resolve order compliance issues, contributing to our overall business goals.

Compensation:

• Hiring Hourly Range Posted: $27.79 / hr - $37.50 / hr + quarterly sales incentives
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits:

• This position includes a competitive benefits package.
• Please click here to view our full list of benefits or click here to watch our video.

What You Will Need:

• High school diploma or State-issued equivalency certificate plus 4 years of retail sales, hospitality,sales support, marketing support, administrative support, or customer service experiencereflecting increasing levels of responsibility; OR Associates Degree plus 2 year of retail sales, hospitality, sales support, marketing support, administrative support or customer serviceexperience; OR Bachelors Degree.
• Skilled in the use of MS Outlook at an intermediate level.
• Skilled in effectively presenting information and responding to questions from groups ofmanagers, clients, customers and the general public.
• Skilled in reading, comprehending, interpreting and executing simple instructions, shortcorrespondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to lift and move cases of product weighing up to 40 pounds.
• Required to be 21 years of age or older
• Required to travel to various winery sites within the region based on business need.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training,meetings, and events for development, department needs, and business delivery up to 5% of thetime, with or without reasonable accommodation. This may be in addition to travel requirements, ifapplicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable,as listed in this job description.

What Will Set You Apart:

• Bachelor's Degree in Marketing or Business plus 2 years of retail sales, hospitality, sales support,marketing support, administrative support or customer service experience.
• Wine sales or Wine club administration experience.
• Wine Industry knowledge.
• Experience with software programs such as Ship Compliant, Wine Club Manager, E-WinerySolutions Ellipsis or member databases/related systems.

Gallo does not sponsor for employment based visas for this position now or in the future
To view a full job description, please click here.

This position will be based in the location specified in the job posting with an option for occassional telecommuting. You will be expected to live within a commutable distance.

Anticipated close date: October 30, 2024

Requisition ID:105030

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Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

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