(Remote) Program Coordinator - Student Financial Services

The department of Student Financial Services at West Virginia University is currently accepting applications for a Program Coordinator.

About the Opportunity

The Program Coordinator assists with the administration of financial aid and scholarship funds, including awarding to eligible students, by reviewing required documentation and making necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. Works with other SFS staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year
• 18 sick days per year, and the flexibility to use that time to care for immediate family members
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What you'll do:

• Administers the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.
• Employs professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student's current family financial situation.
• Communicates clearly about documentation students/parents need to provide, updates systems to reflect needed documentation. Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student's eligibility. Documents situation and changes/adjustments that are made.
• Collaborates with team-members to determine daily priorities, and division of work based on the established expectations of management. Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely.
• Resolves complex problems by analyzing documents and researching federal, state and institutional policies and regulations.
• Manage conflicts and resolve complaints and develop prevention strategies.
• Design, develop and implement educational service programs related to financial aid and scholarships.
• Counsel and thoroughly explains processes to customers via in-person, online or telephone.
• Responds to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed. Routinely answers "acknowledged" and "In Process" tickets and assists with tickets during peak times.
• Continually monitors the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University
• Continually reviews, updates and follows policies and procedures to ensure compliance with federal, state and institutional policies regulations and to ensure best practices are in place
• Trains staff in areas of expertise
• Performs other related duties as assigned by supervisor and other senior SFS staff.

• Bachelor's Degree
• A minimum of three (3) years of experience in the following:
  
  
  
  • Experience with the review, critique, analysis of complex data which leads to sound decisions:
  • Working in a fast-paced, high-volume student services area with the ability to efficiently and accurately describe complex information needed and format in which information can be delivered.
  
  
  
  
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, and Abilities

Must have problem solving skills that include:

• Ability to work on multiple tasks while exercising sound analytical and professional judgment
• Ability to effectively prioritize work tasks
• Excellent analytical skills
• An attention to details
• Strong organizational skills
• Ability to establish and/or follow established priorities
• Ability to work with and meet deadlines
• Ability to understand, interpret and follow complex instructions
• Ability to work as part of a collaborative team
• Ability to effectively communicate and interact with people of all ages and diverse backgrounds
• Strong mathematical and analytical skills
• Ability to document work performed

Environmental skills that include:

• Ability to work in a fast-paced, team-oriented, student-centered environment
• Ability to adapt to ever-changing priorities
• Strong computer skills, including but not limited to, Word, and Excel
• Ability to exhibit professionalism, at all times
• Strong skills in areas related to service, curiosity, respect, accountability and appreciation
• Ability to maintain confidentiality

Preferred Qualifications

• Master's degree
• Experience working in higher education or related field in an administrative, data-driven field with preference given to applicants with document review requiring analytical ability and professional judgment
• Experience various technologies such as Word, Excel, complex information systems, and/or relational databases to analyze data necessary to resolve issues is strongly preferred. Experience with the Banner Student Information System is desired.

• Must be able to obtain and maintain access to federal databases such as, but not limited to, FAA Access, COD and NSLDS

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

We are dedicated to creating an inclusive and engaging working environment and actively seek candidates who bring diverse ideas, approaches and experiences.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is proud to be an Equal Opportunity Employer and received an NSF ADVANCE award for gender equity. We value diversity among our faculty, staff and students and invite applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.