Health Information Associate Lead

(60%) Medical Records Administration

• Ensures that all incoming and outgoing medical report requests are processed on a daily basis
• Answers telephone requests for patient files from referring physician offices and patients
• Prepares the daily duplicates and reports for delivery by the various courier services
• Files and organizes the courier lists of outgoing films and reports
• Ships all other items leaving clinic using preferred shipper as needed
• Finds and retrieves outside films for doctors, technologists, and research
• Communicates with attorney and insurance companies regarding patients
• Communicates with patients to ensure they receive the records they have requested
• Follows all HIPAA guidelines for release of information

(20%) Department Support

• Checks department voice mail and email in a timely manner
• Distributes reports to the various interoffice locations (Billing Office, study files, etc.)
  

(15%) Team Supervision

• Coordinates the training and onboarding of new associates
• Assists in the hiring process for new associates
• Leads regular team meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in annual performance evaluations, development and performance management of associates
• Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates workflow and implements process improvements for the team
• Ensures team has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Data entry experience
• Proficient with using computer systems and typing
• 3+ years of medical records experience, with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities

Preferred:

• Previous supervisory or leadership experience in an office environment
• Bilingual