Call Center Supervisor

Charter Communications
United States, New York, Rochester
Nov 07, 2024
Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Call Center team. BE PART OF THE CONNECTION At Spectrum, we keep more than 31 million residential and business customers connected by delivering Mobile, Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day. WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST Leading a team of representatives using encouragement and accountability to create a cohesive work unit Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you! The pay for this position has a salary range of $58,458.40-$88.600.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education: High school diploma with some college course work in business or related field; equivalent experience Experience: 5-7 years of customer service/call center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.) Skills: Effective communication, supervision, organization, time management Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures Preferred Qualifications Additional Experience: 3+ years of supervisory or leadership experience SPECTRUM CONNECTS YOU TO MORE Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Competitive Pay: Generous pay as your career at Spectrum progresses Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts! CCS450 2024-41409 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $55,600.00 and $88,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.