Manager of Energy Training & Quality Compliance

This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions. Job functions may vary by location.

General Summary

Perform quality and safety compliance review for Company Owned Retail (COR) and Member Coop Energy Operations: Review of work product performed by SSC personnel for the installations, maintenance and repair of propane and/or oil burning systems, HVAC units, equipment, and appliances for Southern States Cooperative, Inc. (SSC) customers. Provide oversite for proper training protocol compliance; including, but not limited to, CETP certification skills assessment(s), practical knowledge hands on training; including regular ride-alongs with new and seasoned SSC personnel. Strictly references and adheres to government regulations and SSC operating procedures while working independently.

Essential Job Functions

• Maintain regular communication with Local and Corporate Energy Operations Management regarding safety and quality review for both COR and Member Coop Energy Service and combination location operations. Provide safety and compliance oversight for the installation of tanks, appliances, fuel systems and related equipment. Provide verbal and written feedback on service and maintenance protocols and scheduling processes for all COR and Member Coop locations.
• Demonstrate advanced installation and repair knowledge and skills. Provide guidance and coaching to Service Technicians on repair, installation and maintenance of equipment, and discussing equipment needs with customers. Communicate technical information in a clear and concise manner.
• Conduct existing customer site surveys and identify if products and equipment meet safety, quality, and capacity requirements. Communicate both positive & negative findings and proposed remedies to Energy Operations Management and other key stake holders. Assist in the coordination of established remedies to ensure all safety and quality standards are satisfied and the expectations of the customer are met at all times.
• Perform safety compliance and quality review for propane, oil burning, diesel and/or gasoline systems, equipment and appliances according to federal, State and local codes. Review COR and Member Coop Energy customer files to ensure all required systems testing has been performed and properly documented.
• Perform CETP skills assessments for eligible new and seasoned COR employees. Promote additional training opportunities for employees in the areas of customer service, operations, safety, product knowledge and day to day operations.
• Perform hands on technical training in conjunction with ride-alongs for new and seasoned Energy Service and Delivery personnel.
• Submit required reporting in a timely manner.
• Represent SSC in a positive manner by providing reliable and prompt service to internal and external customers. Communicate in a professional and courteous manner.
• Effectively operate Southern States Cooperative, Inc. (SSC) commercial motor vehicles in compliance with government regulations and SSC policy. Perform routine maintenance and repair to keep vehicles in good working condition.
• Depending on situation or circumstances, may be required to load and deliver supplies and other materials according to standard operating procedures. Handle and lift canisters into truck and/or utilize load hose, meters, gauges and terminal controls for bulk fuel loading (top load and bottom load).
• Prepare and maintain reports, logs, vehicle and equipment maintenance records and other related documents accurately, neatly and in a timely manner.
• Participate in specialized training, certification courses, and/or meetings as requested. Learn and develop techniques to enhance job performance and to stay current on industry safety and operational standards.
• Maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places. Minimize waste and properly dispose of waste material. Perform all related cleaning of equipment, vehicle and work areas according to Housekeeping Plan and SSC procedures.
• Perform work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment and vehicles according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
• Perform all other job functions as assigned.

QUALIFICATIONS:

Education: Requires a High School Diploma or General Education Degree (GED)

Experience:

• Requires three (4) or more years of experience with installation and repair of propane or oil based heating systems (HVAC), equipment and appliances, as well as experience with diesel and gasoline equipment.
• Supervisory experience preferred
• Previous Southern States work experience a plus.

Licensing requirements vary by location and are based on state/federal regulations.

• Requires knowledge in Liquid Propane Gas applications or related trade; Prefer Master License
• Requires Petroleum and/or Propane Certification (or ability to obtain)
• Requires Commercial Driver's License (Class C or Class B depending upon location)
• Requires Hazardous Materials and/or Tanker Endorsement (or ability to obtain)

Requirements

• Requires strong interpersonal and leadership skills
• Requires the ability to safely operate a motor vehicle to perform essential job functions and mandatory compliance with the SSC motor vehicle safety policy
• Satisfactory completion of required training and certification
• Effective knowledge of mechanical, electrical, plumbing, and/or pipe fitting repair and maintenance
• Able to read and interpret blueprints and schematic symbols, manuals, engineering specifications, diagrams, meters, gauges, and control panels
• Able to gather and analyze data to troubleshoot and diagnose repair needs utilizing test instruments and specialized tools
• Computer literacy to operate SSC business systems
• Able to effectively communicate technical information
• Able to effectively utilize interpersonal skills to communicate customer sales and service
• Able to utilize GPS equipment
• Able to work well independently and follow safety, quality control and operating procedures at all times
• Able to add, subtract, multiply, divide and calculate percentages in all units of measure, using whole numbers, common fractions and decimals; able to calculate dimensions, liquid measurements and calibrations
• Able to perform work with concentration, focus and attention to detail
• Able to operate a forklift, handcart and other industrial equipment
• Able to complete paperwork, reports, documentation and email communication in a legible, organized and timely manner
• Able to speak, read, write the English language in a proficient manner
• Able to work in a fast paced team environment
• Able to work extended hours to meet business demands

Work Environment

Performs essential job functions in various environments, including: driving a commercial motor vehicle and working at a customer site, outdoors where may not be protected from weather conditions, and in a warehouse environment subject to seasonal temperatures and humidity.

Frequently exposed to hazards including:

• Heating oil, kerosene, diesel, gasoline, and/or liquid propane, and related odors and fumes
• Moving mechanical parts and vehicles
• Noise levels where hearing protection is optional per PPE Plan
• Dust, wet surfaces, vibrations, and electrical current

Schedule requirements will vary during peak and off-peak seasons. Extended hours and/or alternate work schedules are required and may vary by location. 24/7 On-call or Emergency Service Standby required by many locations. Ability to report to work on time and in adverse weather conditions is required.

Physical Activities & Requirements

This role requires continuous physical activity to perform essential job functions for the duration of the shift. At times extended hours are required. Description of physical activity is a general summary and may vary by location.

• Continuously bend, crouch, stoop; drive motorized equipment; manual dexterity (fingers and hands) for controls, tools and equipment; reach with arms and hands for extended periods while driving and operating equipment; stand and walk for extended periods on uneven surfaces; utilize hands in repetitive motion; utilize eye/hand/foot coordination; twist back and neck. Pull, push, lift, and carry up to 50 pounds.
• Frequently balance, kneel, stack, sweep; climb steps in and out of vehicle throughout the shift; utilize feet in repetitive motion. Pull, push, lift, carry 50-80 pounds, may be assisted.
• Occasionally pull, push, lift, carry 80-100 pounds, may be assisted. Depending upon location, may pull or push propane tanks (170+ pounds) utilizing handcart and move large equipment for installation.

Must be able to hear vehicle and equipment sounds, co-workers and radio. Must be able to speak to co-workers and customers regarding operations and safety. Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Tools & Equipment

Hard hat, steel toed shoes, safety glasses, gloves, respirator, face shield, front end loader, forklift, handcart, manuals, forms, spreadsheets, telephone, writing instrument. Additional personal protective equipment as required by any and all product warning labels. Commercial motor vehicles and specialized tools and equipment, all of which may vary by location.

Southern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.