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Service Desk Technician I
Wurth Industry US | |
United States, New York, Frankfort | |
Oct 04, 2024 | |
Description
**This position is located in Frankfurt, NY. Must be able to be onsite three days per week.**
The Service Desk Technician is part of a professional team of people providing technical support to internal End Users to resolve technical issues, fulfill requests, offer high-level customer service, and act as the single point of contact for the IT Department. The Service Desk supports Wurth Industry employees across multiple companies and throughout North and South America. As part of the Service Desk, the Technician will be responsible for managing numerous tickets and tasks, prioritizing workload accordingly, generating innovative solutions to issues, and developing skills required to support the company's efforts. The Service Desk's primary support will be provided via the telephone and email using remote administration tools. The Service Desk Technician is responsible for following all Service Desk procedures and policies, ensuring compliance, troubleshooting and managing incidents to resolution or escalation, and performing technical and non-technical tasks. The Technician will be responsible for staying current on new technologies to provide effective environmental support. The Service Desk Technician must be fully aware of the need to create a positive working relationship with each employee with whom they come in contact, recognizing that the success of Wurth Industry is dependent not just on the Service Desk Technician's technical abilities, but also on a high level of customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS, SKILLS & ABILITIES:
Wurth Industry North America Key facts:
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
EEOC STATEMENT: The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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