Quality Management Training Specialist (4973)

Under general direction, the Quality Management Training Specialist manages, performs and coordinates highly specialized and essential quality management and training activities for the Programs & Projects Unit of the Expansion & Project Management Section of the Office of Correctional Medicine in accordance with policies and standards of performance. This position may require travel to, including but not limited to, correctional facilities.

1. Responsible for education and training programming for OCM staff, partners and stakeholders as to quality improvement plans, continuous process improvement initiatives, and quality improvement data analysis reporting; establishes and communicates clear and concise roles and responsibilities internally and externally in advancing quality improvement programming; Understands the stages of group development and is able to develop the team's capacity to collaborate and achieve sustainable improvement; leads by example to develop multi-disciplinary, cross-functional team capacity to perform improvement projects independently, illustrating the proper use of methodology and tools as the project proceeds through its phases.
2. Authors, approves or revises training modules, presentations, material, etc., and assures they are delivered clearly, confidently, culturally diverse and multi-lingual and at the appropriate levels of understanding; engages, manages and directs people and teams for training and learning purposes; trains staff on how to creatively handle situations that arise on the spot during presentations or other interactions; identifies and measures results of staff training modules and presentations; speaks to an audience with confidence and control; listens in a way to understand and respond suitably; engages in learning continuously to maintain updated training and research presentations and protocol.
3. Participates as a consultant in the implantation of chart review tools, standards of care, outcome measures, etc. Researches and utilizing best practices and appropriate quality management standards and tools, investigates, plans, organizes, interprets, observes and analyzes various sources of information and clinic workflows in support of quality management reports and trainings and University and/or departmental business operations. Conducts research assignments involving the evaluation, selection and compilation of data and information from a wide variety of sources; prepares reports which require the synthesis or integration of a variety of subject areas or the summation of the individual contributions of staff members or sub-units. Gathers and maintains statistical data for administrative reports, clinic utilization statistics, utilization reviews; reviews and analyzes of complex data provided by the staff, as well as from additional sources, including qualitative surveys, quantitative audits and evidence-based best practices and literature reviews. Provides comprehensive and timely reports and detailed analysis for administrative use.
4. Provides clinical expertise and participates in the a) design of audit methods and instruments to measure performance and service delivery, b) identification of opportunities for improvement, c) development of action plans for resolution of issues identified by OCM staff, stakeholders and partners, d) site visits and audits. Coordinates, assists, trains and evaluates quality management processes regularly in specific segments and as assigned. Performs routine inspections and quality tests. Performs inter-rater reliability as directed. Analyzes and makes recommendations for staff training needs. Identifies clinical problem areas and recommends correction of deficiencies. Develops, implements and maintains systems to ensure effective and high-quality nursing care.
5. Reviews, evaluates, develops, and interprets OCM, partner and stakeholder policies and operational procedures and communicates updates to involved parties, including through formal training sessions. With input from OCM leadership and staff members, answers complex nursing inquiries and resolves problems that require the interpretation, explanation, and justification of quality management and programmatic policies and procedures. Produces documents which may be proprietary or highly sensitive and confidential. Documents may include, but not be limited to, standards, performance and accountability reviews which include mortality and morbidity studies. Recommends new training initiatives
6. Serves as a coordinator, trainer, facilitator or liaison to committees, teams and outside organizations as assigned. Provides training and authoritative information, assistance, and advice to OCM staff, partners and stakeholders; acts as a representative for the Programs & Projects Section and/or executives/administrators, as requested, which includes sitting on various committees and/or attending professional conferences. Maintains an overall awareness of organizational activities of import or impact to the designated member(s) of the unit staff and the unit; develops and trains OCM staff and partners on ethical, compassionate and none non-judgmental aspects and techniques needed in the performance of services.
7. Performs other related duties as assigned

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Bachelor's degree as required by the position to be filled in the area of specialization inherent in the position may be required.
2. One (1) year (12 months) of Quality Improvement work experience in a clinical or healthcare related field.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

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"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.