Posting Details
Position Information
| Position Number |
998070 |
| Functional Title |
Online Student Support Specialist |
| Position Type |
Staff |
| Position Eclass |
EP - EHRA 12 mo leave earning |
| University Information |
Located in North Carolina's third largest city,
UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study.
UNCG continues to be recognized nationally for academic excellence, access, and affordability.
UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities,
UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. |
| Primary Purpose of the Organizational Unit |
The
Bryan School of Business and Economics is comprised of six academic departments and centralized support services. In addition to providing academic and administrative leadership for School, the Bryan School Dean's Office provides support for research, student services, information and instructional technology, human resources, and budgeting.
Undergraduate online degree programs in the Bryan School include eight BS degree programs and one BA degree program. Together, there are almost 1,200 students enrolled in these online programs. |
| Position Summary |
The
Online Student Support Specialist will work closely with Bryan School Undergraduate Student Services Office (advising), the Bryan Undergraduate Student Professional Development Office, and
UNCG Career and Professional Development, to help Bryan online students connect with the internal and external services needed to succeed in the classroom and beyond.
Anticipated duties include:
- Organize and lead orientation sessions for new online students;
- Serve as a central resource for online student success;
- Assist advisors with outreach to, and the development of success plans for, online students that are struggling with academic and non-academic issues that impede their ability to make successful progress to completion;
- Manage a Canvas organization, including a regular newsletter, that provides: academic and career resources, important deadlines, and updates on current and upcoming events;
- Engage students with LinkedIn Learning and other relevant external training and certification opportunities;
- Work with Bryan School and University staff to provide professional development and career related events for online students such as recruiter panels, alumni panels, day in the life of specific professionals, virtual company treks, speakers focused on non-traditional students, semi-structured Q&A sessions, and online company mixers;
- Work with undergraduate professional development staff to create specific tracks and badges within the Bryan Gold program for online students;
- Conduct regular surveys and exit interviews of online students to see what they want in terms of events and activities, and obtain feedback on existing courses, degree programs, and extra-curricular activities; and
- Work with existing student organizations to incorporate online students and help online students develop new student organizations as needed.
|
| Minimum Qualifications |
Master's Degree in Business, Higher Education, Counseling, or related field from an accredited four-year college or university; orBachelor's degree in Business, Higher Education, Counseling, or related field from an accredited four-year institution and minimum of 2 years of experience contributing to online student success initiatives in a higher education setting. |
| Additional Required Certifications, Licensures, and Certificates |
|
| Preferred Qualifications |
|
| Special Instructions to Applicants |
For consideration, candidates should upload:
- Cover letter, not to exceed one page, detailing qualifications as they relate to this position.
- Resume
- List of references
Applicants are required to upload a list of references of at least three (3) professional references that includes:
- Name
- Company Name
- Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.
|
| Recruitment Range |
$50,783 - $55,000 |
| Org #-Department |
Dean's Office - BE - 11801 |
| Job Open Date |
10/04/2024 |
| For Best Consideration Date |
10/30/2024 |
| Job Close Date |
|
| Open Until Filled |
Yes |
| FTE |
1.000 |
| Type of Appointment |
Permanent |
| If time-limited, please specify end date for appointment. |
|
| Number of Months per Year |
12 |
| FLSA |
Exempt |
|
The University of North Carolina at Greensboro
$50,783 - $55,000
Oct 04, 2024