Help Desk Support Specialist

Join our innovative IT team as a Help Desk Technician, where you'll be at the forefront of providing technical support to our employees. As a key member of our support staff, you will troubleshoot issues, resolve queries, and ensure that our technology runs smoothly. If you thrive in a fast-paced environment and are passionate about helping others navigate their technical challenges, we want to hear from you!

Job Responsibilities & Duties:

The Tier 1 Support role serves as the initial point of contact for users experiencing technical issues. As the face of the IT team, this position addresses basic technical and non-technical issues, ensuring smooth operations and user satisfaction. Key responsibilities include:

• Providing first-line support for basic software and hardware issues reported via inbound Jira tickets or email.
• Assisting with office relocations, including computer disassembly and setup.
• Setting up and supporting basic user phone configurations.
• Managing user accounts by creating, removing, or disabling access.
• Handling password resets and troubleshooting related issues.
• Installing and reconfiguring software as needed.
• Re-imaging operating systems as required.
• Maintaining vendor contact information and managing vendor relations.
• Overseeing lab and network areas.
• Decommissioning unused hardware.
• Updating IT documentation and user support materials.
• Providing support to Tier 3 administrators when needed.
• Performing additional duties as assigned to foster professional growth.

Qualifications:

• Associate's degree in Computer Science, a related field, or 5 years of equivalent Helpdesk Support experience.
• Expertise in Helpdesk support with a focus on Windows operating systems.
• Experience with Active Directory, including adding and removing user accounts.
• Self-motivated and proactive in completing tasks.
• Excellent problem-solving skills with the ability to work both independently and as part of a team.
• Strong aptitude for learning new software applications.
• Exceptional written and verbal communication skills.
• High attention to detail, particularly in documenting issues and following established procedures.
• Active TS/SCI clearance with polygraph is required.
• Relevant certifications, such as Security+ with CEU's, are preferred.

Position Clearance Requirement:

TS/SCI with polygraph

Please be aware many of our positions require the ability to obtain or maintain a U.S security clearance which requires U.S citizenship.

NS2 Mission is an Affirmative Action/Equal Opportunity Employer. NS2 Mission is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, characteristic or membership in any other group protected by federal, state or local laws.

By submitting your resume for this position, you understand and agree that NS2 Mission may share your resume, as well as any other related personal information or documentation you provide in your application, with its affiliated companies for the purpose of considering you for other available positions.

NS2 Mission maintains a drug-free workplace and may perform pre-employment substance abuse testing, where required by contract and permitted by law.