WELLNESS ATTENDANT - SPARROW EATON HOSPITAL

General Purpose of Job:

Responsible for providing exceptional customer service to MOVE members and AL!VE patrons, handling front desk operations such as membership sales, program registration and POS transactions, maintaining day-to-day operations and cleanliness of the facility.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Consistently exemplifies on-stage behavior.
• Is responsible for creating a destination, experience-based service.
• Displays a high level organization and is capable of effective and efficient multi-tasking.
  
  
  
  • Assists with the new member/clients enrollment process including conducting facility tours, marketing services and programs, and assisting with completion of required paperwork.
  • Assists members/guests/clients with completion of required paperwork; ensures accuracy and completeness of information.
  • Provides basic instruction to members/guests in safe and effective usage of cardiovascular and strength equipment.
  • Interacts with members/guest/clients and monitors exercise activities and usage of Wellness equipment; offers positive feedback and provides assistance regarding basic technique and posture to prevent potential injury.
  • Creates and maintains member charts assuring inclusion of necessary documentation; documents member activities in accordance with departmental policies.
  • Initiates and maintains positive relations with MOVE members/guests/clients; encourages positive lifestyle behaviors and markets AL!VE services to customers.
  • Assumes responsibility for cleaning and maintaining MOVE and front desk facilities and equipment; cleans/maintains equipment, restocks supplies and towels, and notifies appropriate personnel/equipment vendor of unsafe conditions and/or equipment in need of repair.
  • Greets members/clients by name, relays messages and anticipates needs.
  • Types letters, correspondence, forms, reports and other documents. Compiles and maintains departmental statistics and revenue accounts; generates related reports.
  • Inventory and order departmental retail items and supplies as needed.
  • Receives payments for services rendered, issues customer receipts, balances cash journal, secures cash drawer and safe, and prepares bank deposit.
  • Generates and mails invoices, renewal letters and notifications for membership and services rendered in accordance with established procedures. Refers past delinquent account issues.
  • Works cooperatively and maintains communication with the Finance Department and Human Resource Department to exchange information and resolve problems.
  • Maintains member, non-member and client account records, post charges and payments received and monitor accuracy. Works with external vendor to resolve database and related software problems.
  • Assumes responsibility for opening, maintaining orderly appearance and atmosphere, and closing of the facility.
  • Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
  • Attends staff meetings and in-service programs as required.
  • Adheres to the organization's policies & procedures, and compliance guidelines.
  • Performs other duties as assigned.