Salesforce Quality Assurance Engineer (Training Services)

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer with expertise in both manual and automation testing to join our Salesforce Quality Assurance team. The ideal candidate will have hands on experience with the Provar testing tool for Salesforce applications, ensuring that our critical systems run smoothly across multiple sandboxes. This role will contribute to testing efforts for various projects, including integration, regression, and performance testing, and will play a key part in ensuring that our Salesforce based applications meet high quality standards.

The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer with expertise in both manual and automation testing to join our Salesforce Quality Assurance team. The team is responsible for delivering stable, tested code/configuration to production during release windows every sprint for the Training Services Salesforce instance.

The Training Services Salesforce environment is a combination of multiple clouds (Sales, Service, Experience, etc.) and integrations that come together to serve the larger American Red Cross organization through the delivery of First Aid, CPR and AED training and products.

The ideal candidate will have hands on experience with the Provar testing tool for Salesforce applications, ensuring that our critical systems run smoothly across multiple sandboxes. This role will contribute to testing efforts for various projects, including integration, regression, and performance testing, and will play a key part in ensuring that our Salesforce based applications meet high quality standards.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.

This position also needs to be available to support bi-weekly releases that occur around 8pm-10pm EST.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
* Perform manual and automated testing of Salesforce applications using Provar across various sandboxes (development, QA, staging, and production).
* Design, write, and execute test plans, test cases, and test scripts for functional, integration, and regression testing.
* Collaborate with developers, business analysts, and project managers to identify and prioritize test scenarios.
* Conduct end to end testing for Salesforce customizations and configurations, including Visualforce pages, Lightning components, and integrations.
* Report and track bugs/defects, ensuring timely resolution and retesting as necessary.
* Implement and maintain automated testing frameworks in Provar, ensuring efficient test execution and reporting.
* Participate in sandbox management, including coordinating testing efforts across different environments.
* Contribute to continuous improvements in test processes and methodologies to improve quality and efficiency.
* Prepare and present test reports, metrics, and dashboards to stakeholders.
* Ensure testing activities comply with Red Cross quality and security standards.

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Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
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WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* Education: 4-year college degree or equivalent combination of education and experience Business, Computer Science, Information Technology, Engineering, or related field*
* Experience: 5+ years of experience in manual and automation testing with expertise in Salesforce testing. 7+ years overall experience required.
* 2+ year of hands-on experience with Provar or similar Salesforce automation tools.
* Solid understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.). API, APEX & Lightening testing experience required.
* Experience in testing in multiple Salesforce sandboxes (development, QA, UAT, production).
* Familiarity with Salesforce metadata, data migration, and release management.
* Knowledge of test management tools such as JIRA or TestRail.
* Strong analytical and problem solving skills with a keen attention to detail.
* Experience with version control systems like Git is a plus.
* Ability to work in a fast paced environment and manage multiple priorities.
* Excellent communication skills and the ability to collaborate effectively with cross functional teams.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):
* Salesforce certifications (Administrator, Platform Developer, etc.).
* Experience with CI/CD tools and processes for Salesforce deployments.
* Familiarity with Agile methodologies and participation in Scrum teams.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights