ITIL 4 Business Process Advisor

Peraton is seeking an ITIL 4 Business Process, Advisor to join our team. The ideal candidate uses their skills and experience to seamlessly integrate practices, processes, and procedures in support of the U.S. Coast Guard Integrated Management Services (IMS) program.

ITIL 4 is an adaptable framework for managing services and help optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. It supports traditional service management activities (e.g., incident management and continual improvement), but can also be aligned to transformative technologies (e.g., Cloud, Automation, and AI) and works seamlessly with DevOps, Lean, and Agile.

Service Integration and Management (SIAM) is a standardized methodology supporting cross-functional, cross-process, and cross-provider integration in a complex sourcing environment. It ensures all parties understand and are empowered to fulfill their role and responsibilities and are held accountable for the outcomes they support.

The ITIL 4 ITIL 4 Business Process, Advisor is responsible for establishing, maintaining, integrating, streamlining, and improving ITIL 4 and DESMF edition IV aligned practices to ensure the client organization achieves maximum value from its service providers. Leveraging SIAM, they will work closely with cross-functional teams to establish a streamlined, integrated, and seamless service delivery process where all service providers contribute to the end-to-end service delivery

The ITIL 4 Business Process, Advisor's primary duties include:

* Leads/co-leads working sessions to establish, streamline, integrate and maintain seamless ITIL 4 and DESMF edition IV aligned practices, processes, and procedures through extensive collaboration across multiple teams and key customer stakeholders.

* Models current and future business processes and requirements using structured tools and techniques, integrates business processes with data system architectural models and requirements.

* Defines, collect, analyze, interpret, and report end-to-end service delivery key performance indicators (KPIs).

* Proactively identify opportunities to improve the effectiveness, efficiency, integration, and usability of services and end-to-end service delivery practices, processes and procedures across the organization.

* Coordinate and collaborate with cross-functional teams (e.g., customers, suppliers, partners, service owners, and ITSM practice owners) to identify and drive improvements (i.e., efficiencies, effectiveness, and integration) of services, service delivery and end-to-end customer experience

using ITIL 4, DESMF edition IV, and industry best practices (e.g., Lean/Six Sigma, ISO 9004, ISO 20000-1, and Agile).

Additional duties include, but are not limited to:

* Providing process engineering support to improve efficiency and effectiveness of development, operations, and maintenance activities using ITIL, DESMF, and industry best practices.

* Reviewing and analyzing performance metrics to identify and recommend improvement opportunities (e.g., lowering costs, reducing cycle time, improving customer service experience, and increase alignment with business, operational and compliance requirements, etc.)

Basic Qualifications

BS/BA degree and 8 years experience or MS/MA degree and 6 years experience or Ph.D. degree and 3 years of experience or high school diploma and 12 years experience.
• 8+ years quality, performance, and process management experience (e.g., consulting, implementation, and continuous improvement).
• 5+ years documenting and streamlining processes to improve their effectiveness, efficiency, and integration.
• Must have demonstrated experience defining, implementing, deploying multiple practices, processes, and procedures via extensive collaboration across multiple teams and key customer stakeholders.
• Must have demonstrated experience with key performance indicator (KPI) definition, collection, analysis, interpretation, and reporting.
• Must have demonstrated experience interfacing with customers and senior leadership.
• Familiarity with DOD IT security requirements
• Certifications: must hold the following certs:
  • ITIL 4 Foundations
  • ITIL 4 Specialist (one or more certifications)
• U.S. Citizenship required; Active Secret security clearance required.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.