NOC Shift Supervisor

We are seeking an experienced and customer-focused NOC Network Systems Supervisor to lead a Network Operations Center (NOC) shift. The ideal candidate will have a strong background in network systems management, proven supervisory experience, and a deep commitment to delivering exceptional customer service. This role requires working on-site in Kearneysville, WV on a shift basis to ensure 24/7 support and oversight.

Key Responsibilities:

Supervise and lead a team of network and systems administrators, providing guidance, mentorship, and support with a focus on customer service excellence.
• Oversee the day-to-day operations of the NOC, ensuring efficient monitoring, troubleshooting, and resolution of network and system issues while maintaining high standards of customer satisfaction.
• Implement and enforce IT Service Management (ITSM) processes, including Incident Management, Change Management, and Problem Management, with a customer-centric approach.
• Coordinate shift schedules and ensure adequate coverage for 24/7 operations, prioritizing responsiveness to customer needs.
• Monitor and analyze network performance metrics and system logs to identify trends and areas for improvement, always considering the impact on customer experience.
• Lead incident response efforts, ensuring timely and effective communication and resolution of major incidents with a strong emphasis on customer communication and support.
• Develop and maintain standard operating procedures (SOPs) and documentation for NOC operations, incorporating customer feedback and best practices.
• Collaborate with other IT teams and business units to support IT initiatives and projects, ensuring alignment with customer service goals.
• Provide regular reports on NOC activities, incidents, and performance metrics to senior management, highlighting customer service achievements and areas for improvement.

• 6 years of experience, may have lead experience
• Active Secret Clearance.
• Active Security+ Certification
• ITIL Certification or ability to obtain within 6 months.
• Proven supervisory experience in a NOC or similar environment, with a strong understanding of network systems and ITSM processes.
• Exceptional customer service skills, with a proven track record of maintaining high levels of customer satisfaction.
• Excellent leadership and communication skills, with the ability to motivate and manage a team effectively.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage time effectively.
• Willingness to work shift work, including nights, weekends, and holidays as required.

Preferred Qualifications:

• Additional certifications in networking, systems administration, or related fields.
• Experience with network monitoring tools and platforms (e.g., SolarWinds, Nagios, etc.).
• Familiarity with cloud technologies and virtualization platforms.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.