CAC Warranty Analyst

LG Electronics USA
United States, Georgia, Alpharetta
4300 North Point Parkway (Show on map)
Oct 04, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: We are currently seeking a Warranty Analyst to join our dynamic team in the Alpharetta GA, as part of the Air Solutions Team! Role & Responsibilities: The Warranty Analyst position is responsible for data collection & submission for customer extended warranties and equipment replacement processes. Submit extended warranties for LG HVAC customers accurately and efficiently using LG platforms. Process scrap requests for equipment replacement in accordance with company policies and procedures. Maintain detailed records of warranty information and scrap requests for auditing purposes. Liaising with customers and internal departments to ensure timely resolution of warranty issues and scrap requests. Communicate warranty terms and conditions to customers and provide support as needed. Collaborate with sales, service, and operations' teams to address warranty-related concerns and improve customer satisfaction. Keep abreast of best practices related to HVAC warranties and equipment replacement processes. Assist in the development and implementation of initiatives to streamline warranty administration and scrap request processing. Provide regular reports and updates to management on warranty administration and scrap request activities. Submit QSF requests to the factory for reimbursement, and process for payment upon approval. CSF claims through completion. Updating salesforce cases through the approval process. Complete Service Champion Forum administrative duties including, collaborating with the FTS team to update existing technical documents, and sending them for publishing. Work with distributors to complete and submit vendor setup documents to LGEUS HQ. Manage the ACTOperations inbox for CSF requests, create cases in Salesforce, and update the case through the approval and payment process. Support other department functions as requested. Qualifications. High school diploma or equivalent (required) Associate degree in business administration or related field (preferred) Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Experience with database software (e.g., Salesforce, Oracle) Ability to navigate and use web-based warranty submission portals Familiarity with basic troubleshooting techniques for computer and software issues Sent from my iPhone Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.