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Remote

Trainer

Columbus McKinnon
United States
Nov 05, 2024
Job Summary/Overview

The Trainer will engage Company associates, distributors, integrators, & end users, assisting in the development and implementation of Columbus McKinnon's training strategy to support of entire portfolio of products.

Essential Duties and Responsibilities

  • Assist in maintaining training facilities and in developing curriculum, training aids and workbooks for in-person and online course offerings
  • Coordinate and conduct various training (including hoist, motor, crane maintenance, crane operator, inspection, rigging, linear motion, etc.) in a classroom and hands-on environment. This training will be conducted at CMCO training facilities, public forums, and customer and end user facilities throughout North America
  • Assist e-commerce team in managing day-to-day activity within our online training storefront, to include but not limited to: assisting customers in various tasks including registration, order changes/updates, troubleshooting, etc.
  • Coordinate and schedule travel, lodging and car rental arrangements associated with training obligations
  • Collaborate with the sales team to assist and determine the key training needs in support of business objectives.
  • Design in-person and online training programs that directly address business needs, new product, product orientation etc.
  • Deploy a wide variety of training methods & interaction using lecture, hands on, webinars, online, and social media with an emphasis on digital platforms.
  • Monitor and evaluate each training program's effectiveness through evaluations and customer feedback.
  • Resolve any specific problems and tailor programs as necessary
  • Provide technical support and problem solve in the field and in the office
  • Quote customers, end users and sales staff on course offerings and pricing
  • Maintain Shopify and LearnUpon
  • Represent Company on various regulatory boards/organizations as assigned.
  • Other duties as assigned by leadership.

Knowledge, Skills, Competencies, and Abilities

  • Must have the ability to read and write technical reports
  • Must understand basic electrical and mechanical concepts and be able to read wiring diagrams and technical drawings
  • Must be willing and able to speak in a clear and concise manner to large groups of people for extended periods of time
  • Must be proficient with Microsoft Office suite
  • Familiarity with digital platforms as it relates to online training
  • Knowledge of Shopify, LearnUpon, PowerBI, and SalesForce a plus
  • Experience with instructional design and/or use of Articulate software a plus
  • The employee performs work-related travel approximately 75% of time.
  • Bilingual a plus

Required Qualifications

  • Bachelor's degree in a job-related major
  • 5+ years of technical training experience
  • Equivalent combinations of experience and education may be considered

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