Tech Network Operations Center 2
CPS Energy | |
United States, Texas, San Antonio | |
Oct 04, 2024 | |
Tech Network Operations Center 2 Date: Oct 4, 2024 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Position Summary
Network Operations Center (NOC) Technicians provides 24x7x365 continuous support and monitoring of CPS Energy Business and Network Computer Systems and infrastructure services. They also provide customer service support, data center infrastructure support, enterprise scheduling services and all after hours and holiday IT support. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise. Grade: 9 Tasks and Responsibilities
Minimum Skills Minimum Knowledge and Abilities
Experience in Customer Service IT Support
Monitoring tool experience (Zenoss, SiteScope or Azure)
Active Directory and Azure Active Directory
Intermediate Citrix Director knowledge supporting Virtual Environments
Microsoft O365
Valid Class C Texas Driver's License Preferred Qualifications
Competencies
Accepting Responsibility
Working with Ambiguity
Delivering High Quality Work
Communicates Effectively
Championing Customer Needs
Demonstrating Initiative Minimum Education
High school diploma OR GED OR experience in Event Management as a Network Operations Center Technician Required Certifications Working Environment
Industry office standard, however, at times high stress. Must have the ability to remain at desk to process service requests for long periods of time with/without a break. Ability to travel for training sessions & other business-related events.
Use of personal computing equipment, phone, multi-functioning printer and any new technology offered. After hours work is required without much notice. Physical Demands
Requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching and crawling. Must be able to exert or lift up to 20 pounds. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. #IN_TECH
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