Academic Advising Professional I

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Duties and Responsibilities:

Student Advising & Success Coaching (Corporate):
* Provide coaching, support and outreach to several hundred assigned students each session. This includes but is not limited to:
o Guide new and continuing students through UA orientation and familiarize students with campus resources.
o Advise on time management, study skills and academic success tips to improve and maintain student retention with our corporate student population.
o Work alongside the student's academic advisor as an additional, holistic form of support.
o Prioritize at-risk corporate students who are failing or unenrolling (see below).
o Provide contacts for Guild resources (for questions regarding their eligibility, billing questions, etc).
* Prioritize outreach for the following scenarios:
o Use DEW Reports to show failed students and engage with the student to provide support/resources in future semesters.
o Review Trellis Progress reports throughout each session, regular outreach throughout the sessions when student is struggling/not logging into D2L.
o Unenrolled students: Proactive outreach during key points through the academic year (i.e. late July/early August and December/early January).
* Meet regularly with Corporate Partnerships, OSS, AZO enrollment, and other internal units for updates, issues, feedback, and improvement on processes to aid in corporate student retention.

Specialized Projects:
* Work with College of Engineering and Eller alongside Corporate Client Manager and OSS to address trends in retention issues for Guild students related to coursework.
* Liaison with Student Success units across campus, including:
o SALT, Think Tank, Disability Resource Center
o A Center students/advising (students who are currently on academic probation)
o Colleges/advising staff

Other Duties as Assigned:
* Attend Guild events/schedule onsite 1:1 appointments alongside Corporate Enrollment Team and Client Manager.
* Regular integration with Guild Growth Coaches:
o Understanding needs-based scholarship/grant opportunities for students.
o Attempt to record drop reason for all Guild students-track reasons to adjust advising accordingly.

Knowledge, Skills, and Abilities:

- Strong written and verbal communication.
- Proactive, problem-solving attitude.
- Ability to work effectively in a fast-paced team environment.
- Managing competing priorities with strong attention to detail.

• Bachelor's Degree, and one year of relevant Advising or Enrollment experience.

• Experience in human services or customer services.