Customer Service, Lead

University of Arizona

life insurance, vision insurance, sick time

United States, Arizona, Tucson

Oct 04, 2024

Customer Service, Lead
Posting Number	req20796
Department	Student Food Service
Department Website Link	https://union.arizona.edu/
Location	Main Campus
Address	Tucson, AZ USA
Position Highlights	Join our dynamic team as the Customer Service Lead for Meal Plans, where you'll play a key role in supporting students, parents, and staff with meal plan questions and transactions. You'll have the opportunity to lead and train a team of student workers, represent the Meal Plan Office at exciting campus events, and ensure a smooth, high-quality customer experience. If you're passionate about helping others and thrive in a fast-paced environment, this role is for you! Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Provide information and support to students, parents, and staff regarding Meal Plans, addressing questions or concerns. Process in-person transactions and make plan changes as needed. Ensure a top-notch customer experience by training student staff and maintaining adherence to customer service standards. Identify and resolve customer issues efficiently and professionally. Serve as the primary resource for Meal Plans, understanding the mechanics of each plan and the Arizona Student Unions dining options. Schedule, plan, and deliver presentations to the campus community, prospective students, and parents about Meal Plans. Represent the Meal Plan Office at tabling events, new student orientations, move-in, and other student-related events. Monitor office supply levels and promotional materials, placing orders as needed. Complete end-of-day reconciliation of in-person transactions and manage daily banking procedures. Assist with reconciling online transactions to ensure accurate billing and plan application. Maintain the student worker schedule to ensure appropriate coverage for the Meal Plan Office and events. Train student workers on customer service and office procedures. Generate reports, including unused balance reports, daily sales, and plan changes. Knowledge, Skills and Abilites Ability to work evenings and weekends during busy seasons. Ability to communicate effectively and professionally to a diverse range of stakeholders Ability to handle confidential and sensitive information Skill in public speaking Advanced knowledge in computer programs including Microsoft Suite, specifically Excel and other spreadsheet programs.
Minimum Qualifications	High school diploma or equivalent, or equivalent learning attained through experience required. Minimum of 5 years of relevant experience or equivalent combination of education and work experience.
Preferred Qualifications
FLSA	Non-Exempt
Full Time/Part Time	Full Time
Number of Hours Worked per Week	40
Job FTE	1.0
Work Calendar	Fiscal
Job Category	University Operations
Benefits Eligible	Yes - Full Benefits
Rate of Pay	$16.50 to $20.63
Compensation Type	hourly rate
Grade	3
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum	$16.5
Grade Range Midpoint	$20.63
Grade Range Maximum	$24.75
Career Stream and Level	OC3
Job Family	Customer Service
Job Function	University Operations
Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
Number of Vacancies	1
Target Hire Date	10/14/2024
Expected End Date
Contact Information for Candidates	Alexandra Czopek, lexiczopek@arizona.edu
Open Date	10/4/2024
Open Until Filled	Yes
Documents Needed to Apply	Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.