Case Manager, The Layover (Tue-Sat) (7am-3:30pm)

Title: Case Manager

Department: Interim Housing

Project: The Layover

Reports to: Program Manager

Supervises: N/A

Schedule: Tuesday-Saturday, 7:00 am-3:30pm

Status: Full-time, Non-Exempt (Hourly)

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

Welcome to The People Concern! We are glad that you have an interest in joining our team!

What you should know about us! Here at The People Concern, we pride ourselves on:

* Being courageous leaders, taking action where others sit back!

* Caring for others, where we treat every person in an empathetic and respectful way!

* Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!

* Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:

• We create restorative living environments, where clients can thrive while preparing for permanent housing.
• We prioritize Diversity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
• We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.
• We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:

• Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
• Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
• Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
• Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
• Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

Essential Duties and Responsibilities:

* Serve a caseload of approximately X clients, providing active case management for all assigned cases, including meeting weekly with each person individually

* Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness

* Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations

* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.

* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers

* Facilitate intakes for individuals who are referred into interim housing

* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach

* Facilitate wellness, enrichment, and life skills groups

* Provide crisis intervention when needed

* Maintain client confidentiality at all times while following agency, state and HIPAA regulations

* Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements

* Participate in case conferences, individual supervision, and other staff meetings

* Work in collaboration with other agency and program staff, in order to coordinate services

* Communicate effectively and in a timely manner with management, peers, and clients

* Participate in evaluation and trainings in order to better respond to client/community needs

* Other duties as assigned

Qualifications/Requirements:

* Bachelor's degree in related field, strongly preferred but not required

* Minimum of one (1) year of experience in case management required

* Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless )

* Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred

* Skilled in non-violent crisis intervention

* Ability to self-motivate and be flexible in a fast paced environment with minimal supervision

* Strong interpersonal and team building skills

* Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.