New 
Customer Program Manager: Internship Opportunity
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 05, 2024 | |
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OverviewCome build community, explore your passions and do your best work at Microsoft with thousands of university interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential-and excitement for the journey ahead. As a Customer Program Manager Intern you will contributes to efforts to deliver on revenue quotas for one or more Solution Areas. Assists fiscal year business planning for small and medium business for one or more Solution Areas. Learns and contributes to small and medium business plans, key solution plays, and program offerings. Supports the evaluation of small and medium business customer base with virtual team stakeholders to build an understanding of drivers of customers' need to modernize. Where appropriate, provides support for realization of escalated deals that are simple to moderately complex, and balances these engagements with the management of a small and medium business segment. Evaluates elements of customer or partner program performance across a local market to predict the likelihood of returns. Attends meetings with internal or external stakeholders as needed to gain buy-in and alignment on plans. Supports work with internal stakeholders to promote continuity in the execution of customer or partner programs and develops an awareness of customer satisfaction and changes in business practices that may impact customer-partner engagement. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLearns and contributes to small and medium business (SMB) business plans, key solution plays, and program offerings (e.g., incentives, local assessments and programs) within local markets in alignment with One Microsoft culture to achieve joint outcomes and align internal virtual team (v-team) and internal and external (surestep) resources.Evaluates elements of customer or partner program performance across a local market to predict the likelihood of sustained or increased returns. May leverage performance insights to influence investment decisions and optimize returns with guidance, identifies improvements under guidance to scale customer and/or partner programs across markets, and helps generate plausible solutions to overcome obstacles.Supports the evaluation of small and medium business (SMB) customer base with virtual team stakeholders to build an understanding of drivers of customers' need to modernize.Assists counterparts across the business (e.g., Finance, Business Group Leaderships, Marketing, One Commercial Partner) and leverages newly acquired knowledge of local markets to develop business strategies with supervision and guidance. | |