New 
Senior Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 05, 2024 | |
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OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work. We are the Azure Customer Experience (CXP) team, and we are looking for a Senior Program Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences. We are part of the Azure engineering organization and consider great customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services. We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers' needs. We use data and KPIs to guide, improve and grow the success of our programs. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture
ResponsibilitiesCustomer EngagementCollaborate with leading edge strategic ISVs and promising startups worldwide.Partner with engineering colleagues to help ISVs and startups deploy secure, scalable solutions on Azure.Manage communication and service improvements focused on quality, resiliency, and security.Provide timely guidance to customers alongside engineers for application planning, building, and deployment on Azure.Analyze feedback to inform product development and advocate for ISV and startup needs.Evaluate and approve project-based engagements based on criteria, focus, and impact.Collaboration and Stakeholder ManagementCollaborate across teams, geographies, and roles to drive meaningful actions and influence strategy.Manage key stakeholder relationships to align on technical and business priorities.Customer Focus and Data-Driven ImprovementGather and analyze data to identify opportunities for improving customer experience and platform quality.Maintain a high bias for action to influence outcomes and develop scalable strategies.Focus on enhancing the ISV and startup customer experience on the Azure platform.Inclusive Team EnvironmentFoster a supportive and inclusive team atmosphere.Promote open collaboration, direct feedback, and transparency.Strategic Planning and AlignmentPlan capacity and prioritize workstreams.Align team efforts with organizational Objectives and Key Results (OKRs).Partner with engineering to drive Key Initiatives and Projects.Identify, propose, and drive experiments and pilots to move the team and Microsoft forward as the platform of choice for ISV and startups.OtherEmbody our Culture and Values | |