Group Program Associate, Part-Time

Group Programs Associate, Part-Time (Non-exempt)

POSITION PURPOSE:

The Group Services team focuses on welcoming and facilitating successful group visits for students, youth, and adults. Group Programs Associates are responsible for coordinating the arrival of school and adult groups to the museum and provide student and youth visitors with joyful and transformative experiences during art-making workshops. Spanish language fluency required. This is a part-time role (up to 29 hours per week) and requires occasional availability for weekend, evening, and holiday hours. This role is primarily operational and administrative and includes opportunities to support programming.

This position reports to the Assistant Manager of Group Services, Sales & Group Services Dept.

Primary Responsibilities:

Group Reception

• Utilize visitor service skills by checking in and assisting museum visitors in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Act as a resource for questions relating to collections and museum programming
• Coordinate onsite reception for all youth and adult group visitors, including orientation, collection of payment, and organization of tours
• Serve as a role model for associates regarding customer service, compliance with procedures, and best practices
• Provide orientation to groups ages ECE-12^th grade

Administrative

• Process group reservation requests in the museum's ticketing system in a detailed and timely manner
• Manage phone, email, and in-person communications with teachers and organizations relating to requests for field trips and guided tours
• Make outbound confirmation calls to organizations and schools to confirm group and field trip reservations
• Stock, prep, and inventory art supplies and materials for workshop spaces
• Assist with special projects related to the department

Program Support

• Facilitate workshop classes for Early Childhood Education (ECE) through 12^th grade audiences
• Assist groups in gallery spaces when needed
• Consistent usage of the Racial Equity Lens in day-to-day operations
• Yearly goal setting to support Racial Equity Roadmap initiatives

QUALIFICATIONS

KNOWLEDGE, SKILL & ABILITY:

• Excellent customer service skills, organizational skills, and attention to detail
• Strong verbal and written communication skills and ability to communicate clearly and professionally with co-workers, teachers, and organization leaders
• Ability to communicate, collaborate, and work effectively with a wide variety of people
• Ability to work in a multi-tasking fast-paced environment subject to frequent interruption
• Knowledge of basic computer skills preferred
• Dynamic; able and willing to be flexible if changes arise
• Timely and accurate performance of the tasks required
• Self-starter while having the ability to ask questions as needed
• Spanish language fluency required

EXPERIENCE:

• Previous customer service experience preferred
• Experience leading youth programming (ECE - 12^th grade) preferred

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Will be called upon to stand or move around the museum campus for extended periods of time

Position type: This position will be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly range for the position is $19.00-$23.75 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A free RTD Eco Pass. A free DAM Family Membership. 4-hour personal day plus sick time. Employee Assistance Program. Subscription to Headspace403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year, will qualify for the 3% non-elective contribution and 2% match program plus lots of perks! This position is based at the Denver Art Museum, which only has pay to park options.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a "perfect" candidate - Nor do we look for the right "fit" with us, we look for the add! We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require a phone screen and interview with the hiring manager that will be held in-person at the DAM. This position will close October 11, 2024, and we plan to contact qualified applicants shortly thereafter. Our desire is to hire a candidate as soon as possible.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color - Latinx, Indigenous, Black, and others - have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM's internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.