Refund Specialist- 813057

• Contacts the payer and/or patient for overpayment resolution, if applicable
• Determine if patient overpayment should be applied to an existing account
• Review and recommend refunds for patients and /or insurance companies.

• Follow up on high dollar credit balances > $5K weekly
• Resolve 30 credit balances daily
• Enter detailed notes in the Patient Accounting system regarding the overpayment and refund
• Review and understand payer contracts as related to payer overpayments

Education

Required:

High School

Licenses & Certifications

Preferred:

C-Heartsaver