Practice Office Associate - Medical Records

Job Description:

Responsible for receiving incoming telephone calls in a prompt and courteous manner, greeting patients, verifying demographic/insurance, collecting co-payments/deductibles, accessing records in EMR system, and directing patients on how to access and view records in the patient portal, and various clerical duties assigned.

Full-Time, Monday - Friday (8am-4:30pm)

Job Responsibility:

• Performs filing, sorting, organizing or patient records, information and mail.
• Request patient medical records for provision of supporting documentation for billing collection purposes.
• Adhere to HIPAA regulations and obligations of law regarding patient information.
• Promptly and professionally answers telephone calls, and if appropriate routes them appropriately.
• Organizes messages and delivers them promptly to the necessary individual.
• Greet patients and guests in a courteous and professional manner.
• Verify insurance coverage and demographic information.
• Obtain insurance referrals and authorizations.
• Direct patients to appropriate waiting or clinical areas.
• Explain financial obligation to patients or responsible parties and collect. copayments/co-insurance/deductibles as required.
• Facilitate or create appointments for follow-up care, diagnostics procedures, physical therapy, or pain management.
• Other duties as assigned by a manager or supervisor.

Job Qualification:

• High school diploma or general equivalency diploma (GED).
• Minimum one year of experience in a medical records position preferred.
• Minimum one year of relevant experience working in a medical facility or related field.
• Minimum one year experience in customer service or reception, preferably in a health care environment.

Additional Details:

• Performs filing, sorting, organizing of patient records, information, and mail.
• Answer heavy volume of incoming phone calls.
• Request patient medical records for provision of supporting documentation for billing collection purposes.
• Provides exceptional customer service abilities towards patients and colleagues.
• Multitasking and managing multiple responsibilities in a fast-paced work environment.
• Ability to work alongside and with a team.
• Knowledge of state, federal, local and company legal protocols and process of medical record keeping.
• Adhere to HIPAA regulations and obligations of law regarding patient information.
  
  *Additional Salary Detail
  The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).