Operations Specialist I/II - Loan Servicing (Quality Control)

This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office.

This Operations Specialist I/II position on the loan servicing team Quality Control of account maintenance performed by an associate in banks ancillary system was accurately inputted. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Review of loan maintenance ensuring the compliance with the loan terms and supporting documentation.
• Review of designated monetary transactions for accuracy, proper authorization, validating computations, such as interest adjustments, prepayment calculations, etc.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
• Instruct associates and manger on findings that require correction/review and confirms proper correction.
• Supports internal/external audits and examinations providing supporting documentation in a timely manner.
• Completes all special projects as requested.

High School Diploma or GED and 1 years of experience in Clerical or administrative

Additional Preferred Qualifications

• Banking experience or accounting experience preferred
• Loan experience preferred
• Experience with journal entries and general ledgers preferred
• Strong attention to detail
• Ability to work in a high volume, fast paced environment

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.