Revenue & Reservations Manager

The Fairmont Hotel
$60,000- 70,000 per annum
United States, D.C., Washington
2401 M St Nw (Show on map)
Oct 29, 2024
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Rate of Pay: $60,000- 70,000 per annum Reporting to the Director, Revenue the responsibilities and essential job functions include: Support Director of Revenue Management with analysis of market trends, competitor pricing, and historical data to forecast demand and set pricing strategies Utilize revenue management tools and systems to optimize room rates and inventory allocation Prepare revenue reports and performance analysis for management review Identify opportunities for revenue enhancement and cost-saving initiatives Participate in revenue meetings and contribute to discussions on pricing, distribution channels, and market positioning Support in evaluation of group business to ensure maximization of revenues for both guest rooms and food & beverage Monitor booking pace for all market segments, providing recommendations on strategies to maximize revenues Retrieve / prepare daily Revenue Management reports In collaboration with Sales and the Director of Revenue Management, develop and execute pricing strategies and rate parameters for all revenue streams Review inventory daily, weekly, monthly to ensure appropriate oversell strategies are in place to maximize revenues and balance where needed Ensure daily communication between Reservations and Front Office regarding inventory, short-term sell strategies, Group/Convention arrivals, sell out strategies Responsible to maintain current content and parity across all channels in conjunction with the Director, Revenue Management Play an active role in the Strategic Planning, Marketing Plan, Budgeting and Forecast process Stay current with industry trends and how they may impact demand Direct report for Reservation Supervisor including day to day Sales training, management of action plans, annual Goals and Development assessments, monthly and quarterly action step development, communication effort Liaise regularly with the Reservations Supervisor to ensure that contracted group blocks are open for sale via various booking channels, groups are being picked up and that potential attrition charges are communicated Verify accuracy of Group blocks vs contract and manage availability to ensure maximum hotel RevPAR over contracted dates Maximize revenues by ensuring all Reservation, Front Desk & Fairmont Gold Agents are knowledgeable in room product and hotel services Recommend & monitor incentives for central reservations Monitor pricing and availability across online booking channels to ensure rate parity, including prompt resolution of conflicts Attend pre-convention meetings and revenue management meetings as required Other duties as assigned by the Director of Revenue Management Qualifications Hotel Management or four-year degree from an accredited college our university; business or hospitality degree strongly preferred Knowledge of Opera Cloud, IdeaS Revenue Management Software and GDS's an asset Proficiency in Microsoft Office Suite, especially Microsoft Excel required Strategic thinking with a proven ability to mobilize theory into action Previous leadership experience in a similar role preferred Minimum two years of Revenue Management, Reservations and / or Front Office related experience Excellent communication and organizational skills Highly organized with the ability to manage multiple projects under time constraint Physical Aspects of Position (included but not limited to): Frequent sitting throughout shift Occasional lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.