VDI Support Specialist

When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values- excellence, respect, integrity innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

Group: Information Technology

Position: VDI Support Specialist

Location: Indianapolis, IN

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.

Design, Development, and Support : Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
• Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
• Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
• Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
• Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
• Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
• Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
• Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
• Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
• Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.

• Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
• Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Strong knowledge of VDI technologies, virtual image management, and associated best practices.
• Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.