Engagement Specialist, Access to Care

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• A new salary structure is now in place! Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Engagement Specialist, Access to Care

These full-time positions provide recovery support services - providing peer support, advocacy, and assisting individuals in accessing services. Heritage Behavioral Health Center staff respond to individuals seeking help with depression, anxiety, substance use, and/or other distressing symptoms, by providing a supportive response and linkage to ongoing supportive services. The program will provide support to anyone, anywhere, and at any time.

Core Responsibilities Include:

• Face-to-face, telephone, and virtual sessions to provide peer support
• Able to serve as a role model, mentor, advocate, and motivator to recovery
• Able to communicate with individuals, friends/family, and referral sources
• Participates in team response to individuals experiencing a mental health and/or substance use crisis to offer recovery support services
• Assertive outreach and engagement to assist individuals in accessing treatment services
• Assists individuals with navigating community resources
• In partnership with the individual, case management services to ensure referral and linkage to services that will support the individual's overall health and wellness
• Maintain positive relationships with referral sources and community providers
• Collaborate with multiple internal and external providers to coordinate treatment including crisis care team members, support team members, case management, counselors, psychiatric providers, and clinical leaders

Knowledge, Skills and Abilities:

• Ability to engage individuals in behavioral health treatment
• Ability to provide flexible services as they present and/or scheduled - each day will look different
• Knowledge of community resources including psychiatric, substance use, medical, and/or other community services
• Effective oral and written communication skills
• Ability to work as a team player
• Strong customer service skills with everyone encountered
• Ability to navigate electronic health record
• Proficient in Microsoft Word and Excel
• Initiative for ongoing self-development (skills, learning, and growing)

Education and Experience:

• Eligible candidates will self-identify as having lived experience with a mental health diagnosis. Ideal candidates will have an interest and desire to assist individuals in recovery as well as utilize their lived experiences that may have impacted their own personal journey to recovery.
• High school diploma or equivalent is required, as well as a minimum 21 years of age.
• Certified Recovery Support Specialist (CRSS) is required within 12 months of employment.
• Valid driver's license, reliable means of transportation, and proof of current automobile insurance are required at the time of hire.

Salary Range: $37,440-$45,760 per year ($18.00 to $22.00 per hour) dependent on education and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2024
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.