Production Support Coordinator

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

As a Production Support Coordinator, you will support the Production and HR Teams in all training matters, including but not limited to tracking, managing policies, reporting, and analysis of key metrics.

• Training
  
  
  
  • Perform quarterly audits of training matrix
  • Participate in Food Safety and Quality audits
  • Establish training structure and manage the training process for all production related training
  
  
  
  
• Reporting
  
  
  
  • Develop and manage KPIs for training processes
  • Run and analyze series of reports for various departments
  • Run indirect labor reports
  
  
  
  
• Record Keeping
  
  
  
  • New hire evaluation process
  • Maintain electronic tracker and binder for all hands on training
  • Audit training records to ensure all employees are in compliance with initial and annual training
  
  
  
  
• Create/update work instructions/SOPs with assistance of cross functional team members
• Cross functionality with Continuous Improvement Department - complete supporting functions on learning and development activities
• Other duties as assigned

• High School Diploma or Equivalent
• 1-3 years of related work experience in Production Support, Continuous Improvement, or Training
• Advanced knowledge and experience with Microsoft Excel
• Excellent organizational skills, time management skills, and analytical skills
• Effective communicator and collaborator
• Prior experience with training platforms (Intelex, QDMS, Alchemy, etc.)
• SAP Experience a plus

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.