Credit Collections Specialist

Job Summary

We are currently hiring a Credit Collections Specialist for our Credit and Collections team, and our ideal candidate will possess a passion for impacting lives and our community. This position is responsible for evaluating client credit inquires and performing necessary collection activities in accordance with the Credit Policy and established company and department policies and procedures.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Initiate timely collection calls to clients regarding payment of past due invoices as outlined in the Credit Policy and departmental policies and procedures. Interact with customers to evaluate and assess AR-related situations. Contacts can include all levels within customer's company, including Chief Officers.
• Evaluates and determines best methods to reinforce and maintain good customer relations. Investigates and resolves AR-related issues and informs appropriate parties of problems and opportunities.
• Establish credit limits and approvals through Dun & Bradstreet Decision Maker tool for new, prospect, and existing customers as outlined in the Credit Policy and Departmental policies, and within decision deadlines.
• Evaluate client account payment trends, reevaluate year-old credit limits, review past due issues, and review credit limit breaches by utilizing company aging reports and Dun & Bradstreet credit data to identify potential credit issues.
• Clarify for clients' AP and hiring manager's specific concerns regarding account status and the need to resolve past due balances within payment terms.
• Monitor and analyze customer payments, billing, and deductions to determine if problem patterns are evident and take appropriate steps to resolve. Reconcile all pertinent information to evaluate and decide next steps.

Competencies

Competencies we value for this role include 3 or more years of business-to-business credit and collections experience, additional training in finance, accounting, or business preferred. Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, strong time management skills, customer-service orientation, good skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.