Academic Affairs Technology Administrator and Operations Specialist

We seek a dynamic and innovative individual to join our team as a Faculty Success Solutions Administrator and Operations Specialist. As a key member of the Vice Provost for Academic Affairs team, the Operations Specialist plays a pivotal role in the implementation of Watermark's Faculty Success solution within Ball State University.

This on-campus position will work closely with faculty members, administrators, and other stakeholders to understand needs, provide training and support, and ensure the effective utilization of our Faculty Success solution.

Salary and benefit packages for this position are competitive, with salaries for this opportunity beginning at $70,000 annually.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

We seek a dynamic and innovative individual to join our team as a Faculty Success Solutions Administrator and Operations Specialist. As a key member of the Vice Provost for Academic Affairs team, the Operations Specialist plays a pivotal role in the implementation of Watermark's Faculty Success solution within Ball State University. This position will work closely with faculty members, administrators, and other stakeholders to understand needs, provide training and support, and ensure the effective utilization of our Faculty Success solution.

A bachelor's degree from an accredited institution

Three years of experience working in academic technology or an IT environment, with multi-faceted projects providing technology solutions at a managerial or leadership level.

A degree in information technology, data science, applied computer science, information system and operation management, computer technology, or a related field. Continuing education or professional certifications as appropriate to the field.

Graduate Student.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Under the guidance of the Senior Systems Specialist for Academic Affairs, serve as the primary functional administrator and main point of contact for faculty, staff, and administrators using Watermark's Faculty Success solution. Ensure seamless user support and effective utilization of the platform.

Act as a liaison between users and Academic Affairs leadership to share feedback, feature requests, and enhancement opportunities for the solution. This includes screen revisions, full-service report creation, and changes needed to comply with state and federal reporting requirements.

Coordinate the creation, configuration, and maintenance of workflows in the Reviews, Promotion, and Tenure ( RPT) module within Watermark's Faculty Success solution. This includes workflows relating to annual merit, promotion, and promotion and tenure.

Partner with Information Technology (IT) to design and implement automated processes for managing user activities within the Faculty Success platform. Examples include administrative data, permanent data, scheduled teaching assignments, and contracts and grants information.

Collaborate with Information Technology (IT) to design and implement automated processes for managing user accounts within the Faculty Success platform. Conduct quarterly security audits to ensure compliance.

Develop comprehensive training materials and facilitate diverse learning opportunities, including office hours, workshops, and online video resources. Partner with the Information Technology (IT) team to create and publish detailed Knowledge Base articles. Ensure these resources are accessible on both the VPAA and Helpdesk website, providing users with clear and helpful guidance.

Establish and maintain documentation for all screens, processes, procedures, and workflows related to the platform.

Develop and maintain comprehensive audit reports and data integrity checks to ensure the accuracy and reliability of data entered into the system.

Utilize advanced data analytics tools to collect, analyze, and report on activities, usage trends, and key performance indicators critical to the success of the Faculty Success platform. Provide actionable insights to drive informed decision-making and continuous improvement.

Maintain good attendance and punctuality; be a collaborative and collegial team member.

Perform other related duties as assigned.

For nominations and questions regarding this opportunity, please contact Tiffany Turner, Assistant Director of Talent Acquisition, at tiffany.turner@bsu.edu .

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'