Technical Trainer

DOES THIS SOUND LIKE YOU?

Collaboration skills: You embrace the concept of a positive team spirit and are the role model for instilling team-wide collaboration. You leverage the strength and expertise of your team members to efficiently accomplish work, promote the sharing of best practices, and practice a feedback loop that promotes continuous improvement.

Team coach: You are excited about coaching and mentoring all team members to help keep them positioned for continued success and wins. You welcome opportunities to provide guidance and support that results in wins for the entire team.

Results oriented: You are results-oriented strive to attain desired goals, to include time-committed deliverables, and willing to adapt strategies, methods, realigning competing priorities that ensure successful outcomes.

THE HIGH LEVEL

Iron Bow Technologies is seeking an experienced Technical Trainer to support an existing, long time Federal Government customer, the Department of Justice (DOJ). Our Trainer will lead a team of Trainers and Technical Writers responsible for producing quality products that are essential to our DOJ customer needs. The right person for this position will have a passion for positive customer experiences and welcome an opportunity to support a lead role that provides them with experiences and skills that will help to propel their career. The right candidate will be our champion to ensure tasks are performed and meet our quality standards and meet the needs of the customer. The person we seek will be the role model for the team, able to not only express what makes a quality deliverable, but also roll up their sleeves and assist with producing deliverables. We seek a candidate who brings the craving for a great employee experience too, brings the approach that helps to mentor and coach the team, all resulting in teamwide successes. This position requires onsite work at the customer site in Washington, DC. Once acclimated into the program, there may be an opportunity to move to a hybrid schedule.

WHAT YOU'LL BE DOING

The Technical Trainer provides daily oversight and guidance to team members supporting a variety of tasks related to training and technical writing. Our candidate will coordinate tasking and provide oversight to ensure the staff stay productive and remain cognizant of the expected and planned timelines. We seek a candidate who will collaborate with multiple areas of our overall team, and well as with the DOJ customers, to ensure requirements are clear and can be successfully accomplished. Training venues include general application training of the MS Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, training on Department-specific applications, and new hire training in one-on-one settings or classroom based, and either in person or virtual. The team is also responsible for training litigation-specific software, such as, Relativity, TrialDirector, CaseMap, TimeMap, and for litigation topics, such as creation and use of transcript and document databases, scan evidentiary documents, capturing and annotating live transcript feeds on laptops, organizing / sharing attorney work products, and displaying electronic evidence at trial. Our team also delivers training specific to the user of DOJ AV equipment. Responsibilities include:

• Understanding our client's business needs and continually strive to meet these needs, including the ability to translate technical documentation into content that can be more easily understood by a non-technical person.
• Planning, execution, and coordination of activities associated with assigned tasks.
• Create, update, and maintain training templates and documentation standards.
• Support to completion tasks that include develop and update Standard Operating Procedures (SOPs), creation of brochures, quick help guides, best practice tips, how-to guides, knowledge articles, and other publication sources that provide guidelines on commonly use products and processes.
• Develop curriculums for application and hardware training, and the documentation needed to support the delivery of the training, along with the training schedule, while ensuring the team is meeting the needs of the end user requirements.
• Ensure technical accuracy of developed and presented products.
• Adhere to accessibility compliance guidelines from Rehabilitation Act (Section 508)
• Maintain the SharePoint training documents repository.
• Maintain and report on participant training records.
• Monitor team member performance, giving praise for jobs well done, and provide constructive feedback for areas that may need improvement.

WHAT YOU BRING TO THE TABLE

• A minimum of 6 years of experience in developing training material and training delivery,
• Experience in technical writing, instructional design, and following standards.
• Proficient in the MS Suite (Word, Excel, PowerPoint), Adobe Acrobat, and SharePoint.
• Ability to effectively communicate with all levels of project team and with Leadership
• Experience training complex and large-enterprise infrastructure environments is preferred
• A keen eye for attention to detail and the drive to focus on all tasking, no matter how small, to ensure accuracy of the developed products prior to release - and the drive to instill this skill across the team.
• It would be welcomed if you bring experience/understanding of Agile methodologies.
• Ability to hold/maintain an active Secret clearance - an existing clearance is preferred, will also consider a candidate who does not hold but is confident they can obtain.
• BS in Computer Science, Engineering, or other relevant discipline
• Certifications requirements are: CCSP (Certified Customer Service Professional) and CPTM (Certified Professional in Training Management) - have certs coming in or commit to obtaining within 6-months of hire

TRAVEL REQUIREMENTS

This position requires candidates based in the greater Washington, D.C. metropolitan area so that they are accessible to multiple DC-area locations. There are no travel requirements outside the DC metro area.

WHY YOU'LL LOVE IT

• Be a leader in providing the highest level of customer experience excellence in a fast passed and exciting environmentand a role model for team members.
• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

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