Solutions Engineering, Intelligent Transportation Systems (ITS)

As a member of Solutions Engineering Data Consultancy & Innovation team, you will be primarily responsible for strategic initiatives that drive portfolio expansion and retention, directly or alongside a Geotab partner. This role requires the ability to showcase and adapt Geotab solutions for partners and end-users, by identifying and understanding customer needs and requirements. You will be involved in the development and customization of solutions using Geotab's open platform to meet unique requirements, supporting partners to overcome their solutioning challenges. You will foster deep partner relationships with an in-depth understanding of the needs of our strategic partners and customers, and guide strategies with partners to identify and capitalize on opportunities for growth in their current service offerings.

You will work closely with a number of stakeholders at Geotab, including our Account/Engagement Managers within our Sales Channels, the Signature Accounts Team, Product Management and other Solutions Engineering Teams. You will play a fundamental role in advancing our ongoing business objectives and ensure all strategic partners are upskilled with a deep understanding of industry verticals in order to ensure the Geotab ecosystem is leveraged appropriately.

• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
• Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
• Support Geotab's partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
• May be involved in developing and implementing proof of concepts. This involves creating a small-scale version of the solution to demonstrate its feasibility and effectiveness in the customer's environment.
• Staying updated with industry trends, competitor products, and market demands is crucial. Need to understand the broader landscape in which Geotab operates to position their solutions effectively.
• Keep accurate records of customer interactions, solution designs, and outcomes is important. This helps in creating case studies, improving processes, and maintaining a repository of successful solutions for reference.
• Deliver compelling technical presentations and demonstrations to customers. They showcase the features and benefits of the product or service, highlighting how it solves the customer's problems.
• Work closely with the sales team and fellow engineers throughout the sales cycle as needed. Provide technical support, answer technical questions, and address concerns that potential customers may have in regards to their area of subject matter expertise.
• Based on customer requirements, design customized solutions or configurations using the company's products. They create proposals and presentations that outline how the solution meets the customer's needs, often through demonstrations or prototypes.
• Even before a sale is made, may assist with technical inquiries from potential customers. This could involve explaining technical details, providing documentation, or guiding customers on how to integrate the solution into their existing systems when expertise beyond the general area is required.
• Create algorithms and predictive models to extract information required to solve complex business problems.
• Maintain airflow pipelines for continual data analysis combining SQL queries and python scripts.
• Design, maintain and deliver Big Data visualization road maps; document stakeholder requirements, resolve issues, and fulfill change requests.